Chewy.comReviews of chewy.com

I've been a customer for years, mostly because I have a rat terrier with lifelong GI issues and it was alot easier to check out nutritional analyses, ingredients, find obscure options (Italian-made vet food) when the standard ones wouldn't work for him. The autoship is easy to work with and convenient. They haven't been perfect over the years, but pretty consistent and so far always good customer service. So, over $100 of food for arrives for my husband's dog the day she dies. I call hoping to mitigate the pain a bit, and they couldn't have been kinder. Not only did Caroline respond with grace and empathy, quickly initiate a refund and ask me to donate the food to a local shelter, I received a condolence email afterwards. THEN, 2 days later we get a bouquet of "So sorry for your loss" flowers from Chewy!!! I know it wasn't just Caroline; she had to have been supported by the company's policies. We're grateful.

I have been using Chewy for years and they always have amazing service. Yesterday I had to call to cancel my future auto ships because my dog passed away. The lady I talked with was so sympathetic and we chatted for awhile about our pets. Later that afternoon the doorbell rings and I had flowers delivered. They were from Chewy! I can’t express how much that meant to me! Chewy truly is the best! Thank you for your wonderful service over the years and caring about our family during this huge loss.

I've been ordering from Chewy for several years now. Their customer service has always been excellent. My last order contained a 40 lb bag of cat litter and a couple of cases of canned food. They were packed together in the same box. The litter ended up cracking open all of the cans on one side of the case. I called Chewy and they immediately refunded me for the cracked cans. This isn't the first time they've quickly responded to an issue. They're really a great company to do business with. I just with they used any carrier other than FedEx.

Super sweet. I called because I had auto for my dog for meds and food and told them my dog passed. No questions asked and they sent me beautiful flowers for my Baby. If I ever get another pet they will be my go to for sure. Thank you from the bottom of my 💔 heart at the moment. Time heals all wounds

Chewy es increíble. Me equivoqué con mi último pedido y no solo me dieron una bolsa extra de comida sino unas golosinas. Además tofo llega super rápido.

I ordered the spray for my dogs hotspots. Unfortunately, it didn’t help. When I asked for a refund not only did they give me a refund straight away, they told me I could keep the product and suggested I give it to my neighbourhood shelter or somewhere it wouldn’t go to waste! Loved that I didn’t have to go through the process of returning the product to get my refund!

Chewy is unlike any other company I have ever dealt with.. I called on a Sunday in a panic due to a delivery issue.. the 1800 number rang no more than three times and a woman picked up and said good morning thank you for calling chewy.. and I almost cried.. no push 1. 2. 3. What have you.. no holds.. no foreign customer service specialist.. she was kind and helpful and accommodating.. I will not speak on the specifics of how I was helped as I would never want it to be exploited.. but I had a serious issue with my order and the kind lady helped me and walked me through and fully explained everything.. she fixed the issue no problem and it was an entire 15mins from dialed number to end of phone call.. I will always support chewy and what they are doing and their example for customer service should be taught to more companies! If you are curious about starting and using chewy.. 5stars always! No stresss no hassles.. thank you chewy for all your amazing help!

I wanted to recognize a Supervisor named Rene at Chewy’s. I called regarding a potential account issue. Rene took my call & was incredibly helpful. He ask about account specifics. Next, he gave me some insight to what may have transpired. Rene seemed like a genuinely kind and caring individual. I truly hope that Chrewy takes note & recognizes employees such as Rene.