Chewy.comReviews of chewy.com

Horrible customer service. They used to have great customer service but now it’s a complete poop show. Sad to see this rapid decline,

chewy - is one of the worse company i dealt with.after 10 days of waiting for my AUTOORDER i find out that it was canceled without any email to me.people on the phone (cant call them representetive) didn,t have any information about and so were superviser could not offer any normal explanations(kept repiting -its due to some form of validation process and that my account is locked and i cant recieve anything but if i liked he can shipped my order to me

I have used Chewy.com in Texas and again in Oregon. In Texas they were very courteous and quick with my deliveries, but unfortunately it was not the same in Oregon. Both times I ordered by computer. In Oregon, I waited for delivery, got no email updates and when I called to inquire I was told that my order was cancelled!! Apparently they has an incorrect email address and did not bother to call me, but just cancelled the order! After two (2) more calls I was assured the order was in transit and would be delivered Friday Dec.1st-well that came and went-no delivery. Finally on Sunday Dec3rd my neighbor knocked on my door with a Large box from Chewy!! It had been delivered to the apt. complex, but left in the lobby, even though my apt # was on the label--unacceptable!! I will NEVER< EVER do business with Chewy.com again in my lifetime and I hope ther customers will think twice also...there are much better and more reliable companies available!!!!!!!!!

If I could give this company 0 reviews I would in a second! I have never been so insulted and humiliated in my entire life as they made me feel today. I placed an order and received an email saying I needed to call to confirm my order before it shipped out because of a coupon that was already in use. However, this was a site wide coupon and not a coupon that was assigned to me. Great, I called and even the rep was confused. She said she would forward this to higher ops and I would get an email once it was resolved. The next day another email saying I needed more information to complete my order. I called and the rep asked me for my phone number so they could confirm my order... Okay, I did that, and then they asked me to provide the name of the product, description, and color if applicable. I laughed because, honestly, I thought it was a joke. and said, "This is ridiculous." He continued by saying that I needed to give the most correct information if I wanted the items shipped and that this was not a joking matter. I requested to be transferred to someone else at this point since I felt like the individual had an attitude towards me. As I was on hold, I told my husband as he was passing by, "are you F**ng kidding me" This person on the other line has the nerve to come back and say "did you just use profanity?" I said Yes, I'm in my home and speaking to someone else. " I mean, I can't speak to anyone else while I'm on hold! the "supervisor" named Carol then proceeded to accuse me of creating multiple accounts to get a discount. At this point, I was already aggrevated and said you know what? cancel this order and close the account. I have never felt more humiliated in my life as I did then, and all for what?! For saving an extra buck? Well, Chewy just lost me as a customer, and I will continue to let my family and friends know about this.

I ordered the litter robot and later the same day I told them to cancel the order that my son no longer wanted it. I was told it already shipped and that I could either reject it when it got delivered or return it. Seeing I was not home when it arrived, I called them that night when I got home and said I wanted to return it. Chewy had FedEx come and pick up the package. I have called twice now and got two different answers as to why 17 days after it was picked up, that Chewy still has not refunded my money. Absolute worst and to keep people’s money especially during the holidays. It doesn’t take them 17+ days to pull the money out of your account when you order something so why does it take this long for them to give it back? I will be filing a complaint with Visa about this along with never using this company again.

This company is really bad. They deleted and locked my account without any explanation only because I updated my credit card. Really sloppy security team. And never followed up. And that after I and my family have been ordering from them for a while they thought all of a sudden we are fraud. Also constant hassle and harrassment from them - me and my family has to call them almost every time to "verify" our identity after placing an order. Last time they left my dog without food after this spiel happened for 3 consecutive days and they have assured me the order is on the way but in fact they did not ship it and instead deleted my account. One customer lost - their loss.

My husband bought a $85 pet bed from here a year ago. Never received it. Sent a ton of emails trying to find out when we would get it and was told that the shipping was slow. Still have not received it. Did not get a refund. Money was taken from our account. And they quit answering our emails!

I’ve been using this service for at least a year. I just ordered stuff for black Friday. I get a email saying I have to call or my order won’t be shipped. I call they make me answer all these questions totally ridiculous considering nothing has changed and I always got my orders with no problem. Terrible customer service the lady threatened to not put my order through and wouldn’t give me a manager. Now they took the money And my order is still not shipping. Won’t waste another dime here.