Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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CbvMpr R.
Our doggy died. We called to cancel his subscription and return some food, and not only were they very cool about that but then we got a bouquet and card delivered to honor our late fur baby. This was just beyond expectation and we wanted to come here and pay recognition.
Kate I.
Wonderful customer service, my order shipped quickly and if you call the support team they are responsive and helpful
Raphael F.
Nothing but good experience and great support, except i am sad that FedEx (sucks) delivers the products
Cheryl H.
Great company and customer service. They delivered an order to me instead of my daughter. Customer service immediately had another order sent to her.
lynda J.
I ordered a new winter coat from chewy. My first order. Arrived in 2,days. The cost was nicer than described just beautiful a Frisco product great quality. I ordered large. It was to big so I ordered medium today Very very satisfied with chewy ps just luv the commercials
S.P.D.R
Customer service is exceptional. Every time I have a question or something comes up (that is not their fault) they go out of their way to help. They're a great company.
Miiko
I canceled autoship this morning however, chewy already shipped it out. I talked to Mika at customer service. He confirmed I canceled right before they shipped and he refunded. I asked him how I return the item they shipped. He told me no need to return. And also told me to donate it to shelter. I really appreciate chewy customer support for helping and solving the problem quickly. Thank you so much for your help and I’ll buy more from chewy!
Sara
Chewy is incredibly responsive and kind. When my package arrived damaged with treats spilled everywhere, I emailed Chewy, and they promptly replaced the item free of charge. As a first-time pet owner, I find Chewy's support invaluable. They provide detailed information about concerns I may have and address them without judgment. Another example of Chewy's exceptional service is when I ordered a litter box that was too big for my apartment. Instead of dealing with the hassle of returning it, Chewy refunded my order and encouraged me to donate it to a nearby animal rescue, which I did.
