Chewy.comReviews of chewy.com

I have been using Chewy for over 5 years for my dog. Recently, our furry baby passed away, which, of course, has crushed us. It has been a difficult time, especially during the holidays, and we are dealing with her absence everyday. Just before she passed, we had been working with her vet and had ordered antibiotics and other medication from Chewy pharmacy to treat her. But she passed before we could even administer some of these. Now the policy with Chewy is that we cannot return pharmacy items. But I reached out to Chewy to confirm as we had not even opened the shipments. Chewy asked me to reason for wanting to return the shipments. When I explained, they were so kind and understanding and allowed me to receive a refund and encouraged me to donate the medicines to a local shelter rather than returning. Their generosity just blew me away. It was such a warm gesture during such a difficult time. They cared to ask why rather than just reiterating the policy and allowed me to receive a refund considering the situation. I am so thankful to Chewy for taking my situation into account. They have provided me with better customer service than I’m sure I have gotten anywhere else. Absolutely wonderful customer care. Thank you, Chewy. And thank you for helping us to care for our dog in the best way over the years while she was with us.

I will never use anything else. Their customer service goes above and beyond every time. They truly care about pets and your money. I have never had an issue.

I am blown away by the customer service this company offers. I simply wrote a review on a product I had purchased from them. My dog just did not like the food I bought. So, my review simple said, my dog does not like this food at all, that was it. I got an email from Chewy that said they are sorry my dog did not like and they would be crediting my account for the purchase price. WHAT? I never asked for a refund or anything and yet, within 3 days of that email my account was credited for the food my dog did not like. What company does that? None that I know of, except for Chewy! That right there, that they actually stand behind their 100% satisfaction guarantee, that I did not even know about or even think that they would back something just because my dog didn't like it, blows my mind. New customer for life!

My kitten had a small abraision on his lip, and I wasn't sure if he needed to be taken to a vet or not (and as a broke college student, avoiding expensive vet trips for no reason is a priority). I searched online for free vet advice and everywhere I looked wasn't actually free. Chewy has an ask a vet chat where they can offer you advice (not a diagnosis). They responded immediately, offered good advice, and helped me help my kitten. Highly recommend their services!

I recently opened an account with Chewy Canada to purchase food for my cat, drawn in by their unbeatable prices, amazing deals, and generous loyalty program. What I didn’t expect was the level of customer service that would leave me utterly amazed and profoundly grateful. When my order (for authenticity verification purposes, placed on Dec 8, 24- Order #1800273544) which was supposed to arrive by December 9th, was delayed, I reached out to Chewy’s customer service team simply for an update and reassurance that everything was on track. To my complete shock and absolute awe, they not only provided the information I needed but also refunded 90% of my order – without me asking for anything beyond a status update!!! 😱 😍 This unexpected gesture has left me speechless!!! I’ve honestly and genuinely have never been so pleasantly surprised by a company’s willingness to go above and beyond for their customers!!! Obviously - cannot recommend them enough!!! 😍 Their customer service has completely won me over, and I will be a loyal customer for life. This experience has truly been one of the most positive shocks I’ve ever had in my dealings with any company, in Canada or anywhere in the world! 11/10

My cat passed & I call Chewy to get a refund on a large amount of prescription food I still had for her. Without any questions, they refunded me the amount & didn't even want the food back. Told me to donate it in my cat's name. As if this wasn't kind enough, the next day they sent me a floral arrangement with their condolences. Not only are they a great business but they care about their customers. For that reason, I am grateful & continue to give them my business.

Chewys has the most amazing customer service! I’ve never had a problem with my customer service, they’ve always been highly responsive, but most impressively is how kind and thoughtful they were when I called to adjust my order with my pet’s passing. They were incredibly understanding and left the nicest note the following day. I’ll forever be grateful and a forever customer!

This company has the best customer service I've ever received. First and foremost, they ANSWER THE PHONE LIVE! This is unheard of. The agents are always kind and friendly and resolve my problem with an order quickly. Even though they might be a little more expensive than other on line options, I will support them for their high quality service. THANK YOU