Chewy.comReviews of chewy.com

I have never received better customer service from an online retailer. I'm not just talking about websites for pet stuff, I'm mean ANYTHING. After one of my first orders, a representative called literally 5 minutes after I submitted my order to double-check that I hadn't messed up my shipping address because it was on the other side of the country from my billing address. This might not seem like too big of a deal for some people who haven't had problems with putting in an incorrect or old address on a site where prior addresses are stored but I have experienced this and it was an absolute headache to correct with another site. On multiple occasions, representatives have sent handwritten cards to say thank you, wish me a happy holidays, etc. This is something that I've never experienced from any other online retailer and it created a sense of a personal relationship between them and me and not just another cold, automatic transaction. Honestly, I have never submitted a written review for a website before. This is how blown away by the wonderful customer service, great prices, and quality products that Chewy.com provides. Bottom Line: What are you doing ordering your dog/pet stuff from anyone else?

I ordered food for my puppy online and in no time it was being delivered to my door. Service is excellent from the time the order is placed until the time of delivery.

quick shipping. good selection. fair prices

Wow--I was really impressed by how they handled this situation. Not only did I call at 12:30am and someone was there to answer the phone, but they replaced all the items that were stolen from the box while it was downstairs in my building, free of charge. I was very thankful and will definitely shop here again.

I've been shocked at how great this company is! Not only is their website easy to use, free shipping to my door with my dog food (over like $45 or something which is the price of my dog food plus one treat for the pups -- which is still way cheaper than the same food at the store, where I have to drive to, park, carry the heavy bag, go through the hassle, etc.) AND they just sent us a holiday card which was handwritten thanking us for our patronage and wishing our family, including pets, a great holiday. What company sends you hand-written holiday cards? This one. They definitely go above and beyond to insure happy customers!

Service above and beyond to guarantee product delivery!

Really like the poop bags. Solid enough to never rip, yet eco-friendly. The little dispenser hooks right to the leash and even has a hook to hold used bags till you get to a trash bin, so you're not holding onto a dangling bag of poop :) We ordered the "lightly scented" variety. The only thing we will change in future ordering, since our noses are hyper sensitive even to "lightly scented".

My first time ordering was a good one. I've ordered from another place and although they were good Chewy was quicker and better response. Thank you...