Chewy.comReviews of chewy.com

I've gone through the list of reviews, some naysayers, but most speak of how well this company deals with their customers. I've only been with Mr. Chewy for about a year, had very few problems with my auto-ship orders & the ones I did were immediately solved by their customer service reps by: 1. Crediting my CC account & telling me to donate a whole case of food to the local pet shelter (which I did in their name). 2. Immediately replacing an order I never received (although the delivery co. Said it had been delivered a week before) & also sending me a full-sized courtesy bag of the food I never got. 3. When I didn't get the replacement order, they switched me to the carrier of my choice & again sent courtesy dog food bags to replace the ones that had been lost. 3 Replacing a broken pet bowl immediately (1 of a set of 2) & sending it( with some additional items I ordered) free of charge. I don't know how Mr. Chewy does it, but their service is consistently A#1. All their customer service reps are courteous & professional. They aim to please & keep their customers. I won't buy my pet food/supplies elsewhere. Their selection, quality, prices & most of all, their customer service is better than Outstanding!!

I had 4 boxes of Weruva cat food that my cat didn't like. They refunded my money and told me to donate it to the nearest shelter! That is so awesome of them!!! I will keep buying from them!

I am amazed by this company, the full offer of products is just grade-a and the shipping is the fastest shipping I've ever experienced online. I am very happy and I will continue to purchase my dogs essentials here. Highly recommend it over PetSmart or any other.

I did a search for pill guns because my cat has medicine that can't be crushed. The cheapest one I found was on Chewy.com. Other sites had the exact same item for a lot more. Not only did I get the item for a really low price, but it was here in less than 2 days!! Highly recommend this site.

This is my first review EVER which says a lot. First off, the quality and the prices on the products that Chewy sells are unreal! I have yet to have been let down with any product. Secondly, two of the harnesses I purchased were tiny for my frenchie, and I spoke to a representative to return the item. Her work was efficient and quick. I am extremely grateful for this website. My only request is that they begin shipping to Canada ASAP!! Congrats on an Epic online shopping website ;)

awsome products, good prices

I have been with Chewy.com since just about the beginning. We have 6 dogs from 10 pounds to 55 and 2 of them have special needs. Customer service is great and the shipping is very fast. I love that I can change my auto order and add and subtract at will. I really do love the fact that I don't have to go to the store and drag the bags and boxes home. So long as Chewy.com is around and I have dogs then I will be a customer for life. (If I lived in Florida I'd apply for a job with them too!)

The food we buy our dog is not readily available in most stores, and the ones it's available in don't have a good variety and are expensive. Chewy.com has every variety of flavor available in every size and the prices are really good. Shipping was so much faster than expected. I was pleasantly surprised. The great customer service is just the icing on the cake. We received a card in the mail simply thanking for choosing to shop with them, it wasn't some generic printed card either, it was a hand written letter. I actually felt appreciated as a customer. I've already recommended them to friends.