Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Elvira S.
Lora was EXCEPTIONALLY AMAZING today. She’s not the first person I’ve spoken to through customer service. Chewy hires some outstanding customer service representatives! Thank you so much for the experience and I will continue to be a customer!
Jennifer W.
My dog recently passed and I forgot to delete an authorship. Not only did they instantly refund my money and allow me to donate the food to a shelter, they also mailed me a hand written letter and a rock with my dogs name painted on it. Can’t say good enough things about this company!
Bonnie C.
Absolutely the most honest reputable business I have ever encountered. I am in my '70s and I'm amazed how truthful and honest chewy.com is They care about your animals as though they were theirs. Very compassionate, very caring. To worry about getting scammed like you do from a lot of other companies, this company is truthful. Thank you chewy for being you and for being a leader.
Amanda N.
So, I ordered two dog gates from Chewy, thinking I was about to create the ultimate fortress for my dog. But, plot twist—both gates sat unopened in their boxes for weeks. In a moment of clarity, I realized I didn’t need two dog gates—I needed a peace treaty between me and my dog. So, I reluctantly started the return process. And guess what? It was easier than getting my dog to listen to a command. The return process was as smooth as a well-trained pup doing a perfect sit. No hassle! Big props to Chewy for making the return process painless! Would I buy from Chewy again? Absolutely! I’ll just make sure next time I don’t buy gates until I actually need them. But hey, now I know if I ever do need a dog gate, Chewy’s got my back.
Jeremy D.
Chewy is amazing. The best customer service of any company I've dealt with in years. They immediately fix any problem you call about, provide refunds even when they probably don't have to, and when our dog died they sent us a condolence gift.
Jennifer J.
Chewey has THE BEST customer service, hands down. Most recently FedEx was not delivering my prescription dog food in a timely manner. It was “out for delivery” for multiple days. When I called FedEx, they informed me that Chewey proactively already contacted them and instructed them to deliver it same day (on a Saturday). It actually came Sunday, but I’m just happy it’s here. Chewey demonstrated what service looks like - solving my problem without me having to contact them. The BEST!
Cynthia H.
This is an amazing company for honesty and customer service. Chewy apparently shipped an order I did not place (autoship) and before I even noticed it, they had credited my account and sent an email apologizing for the error and advising I could keep any merchandise not requested. This is practically unheard of in terms of many companies who, once they have your money, go to great lengths to keep it. I am VERY impressed with their customer service as this is not the first time they have "over-delivered" on my expectations.
ozark
We've been using Chewy for years. They have a great selection of items for reasonable prices (much better than brick and mortar stores) and their customer service is one of the best out there.
