Chewy.comReviews of chewy.com

I will always and only shop at Chewy.com, anytime I have a problem - they bend over backwards to fix it. I love how they have chat agents 24-7 for fast resolution. Great prices and free delivery. What really stood out to me is that I had a lot of food to return due to a pet's passing, they made things so easy. Such compassion too. I wish all business were like this. They really are the best customer service I have ever encountered online.

The first time I ordered from Chewy was in December, a few weeks before Christmas. I ordered a Kong wobbler for my cat who inhales his food. When the item showed up three days later it had a crack in it. I talked to a customer service rep expecting to have to pay for return shipping and a long ordeal to get the broken item replaced. The rep immediately sent out a new order, which I received in 2 days during the Christmas rush!! I did not have to send to broken item back, but instead was asked to donate it to an animal shelter. Since, then I have turned to them for various cat toys and have always had super fast shipping. Their repeat order system for food seems great, but still doesn't quite beat my employee discount at the pet store I currently work for.

After many years of trying to find local pet food stores that catered to those of us who want the best quality food for our pets, I started looking online. Went through several until Chewy.com. I have had up to 6 rescue chihuahuas at one time, all with specific dietary needs based on age and health as a result of their previous owners lack of care. Chewy caters to those of us who have those concerns and provides everything, including prescriptive diets that were only found at the veterinarian. In addition, they have the kind of toys and treats for my petite chihuahuas, something that was difficult to find. Prices are by far more reasonable than our local pet specialty store in Cheshire, where I was charged $25.00 for a 4 lb. bag of Halo that I now pay $11.99 at Chewy with free delivery in two days. They also sent me a thank you card after my second order. So thoughtful. As an amusing aside, "Saturday Night Live" did a skit about those of us who are particular about the quality of the food we feed our pets. Very amusing and somewhat too the extreme with some truth to it. Thanks Chewy.com for all you do. You are the BEST!!!

I'm ordering a lot of things online these days and Chewy.com not only has a great selection of pet foods and accessories with good prices and fast delivery but it's got the best customer service I've seen in a long time. I won't hesitate to stop buying from a place based on the customer service alone because there are so many other choices with online shopping these days and I really need to feel that I can trust a company and that it cares about good service. This is especially true when it comes to my pets. Chewy.com has all the benefits of a big store but with that extra touch that you used to find in the "mom and pop shops." They really do want their customers to be happy and they're constantly improving. Don't hesitate to try them.

I don't usually give store recommendations online but I have to highly recommend chewy.com for all your pet needs. We've been shopping through them since moving to NYC (and realizing that transporting 30 lbs of kitty litter 30 blocks is no fun in the city) and their prices are great. I just had to call customer service about an order and not only did I get a human being in only a few rings, she was incredibly helpful and polite.

"I had reservations when I first ordered from Chewy because I never heard of them before. Seeing that they had so many good reviews I decided to make a small order with them first, just to be on the safe side. I got my product (Dr. Elsie Cat Attract litter) in only 2 days for a great price. Placed a bigger order with them and 2 days later, it's on the UPS truck and out for delivery. I have never had to deal with customer service, so I can't give my opinion on that... but just the fact that I never had a reason to call customer service is great in my opinion. Bottom line is that the prices are great and the shipping/processing is super fast! Would definitely recommend this company!"

My dog is allergic to almost everything(grains, soy, corn), and for the past 5 years I've been spending money on high quality food at local pet stores. I don't drive, so I usually bought a 30lb bag and took it on the subway, a train and a bus and a few blocks of walking. The price for the food was $62. I found Chewy when looking for snow boots. I bought them and the boots were great! A month later, I received a postcard in the mail saying "Hope your dog enjoyed those little red boots!" how amazing? That they remembered! Out of curiosity I looked up the dog food I buy and it was available for $47! About $20 cheaper and with free shipping. If I signed up for auto delivery I would get 15% off! What a deal. And having it delivered to my home meant no hassles with transportation. I started buying food and I was happy. Now that spring is here, I decided to buy my dog a rain coat. Plastic shopping bags were not cutting it. When I got it, the coat was one size too small. Darn it! I hate doing online returns. Shipping a product back for $5 and waiting a week for them to receive them and then another week for them to send out your item... gross. I called them, not looking forward to the conversation. The guy told me they would refund my money and asked that I donate the rain coat to a local shelter. How amazing is that? No good deed goes unnoticed. I am recommending them to everyone I know! I wish they wouldn't sell shock collars though. Other than that, this company is best for pets.

My 19yo cat recently needed to be switched to a special diet, so I decided to order her food from chewy.com because of their great return policy (and due to it being unavailable in my area). Unfortunately it ended up not agreeing with my cat's stomach so I needed to return it. Because it is a more unusual food it was only available in a 24 pack case, which I was dreading having to box up and ship back. When I called customer service to facilitate the return I was pleasantly surprised that they not only refunded me, but said I didn't have to return the food, but to donate it to a shelter! That to me is great customer service and a great company; they have secured me as a customer for life!