Chewy.comReviews of chewy.com

Honestly pretty frustrated with chewys auto ship . Twice now my order has shipped way earlier than scheduled, charging my card when I was not expecti It. Then when I tried to adjust delivery date through the app it glitched and wouldn’t save my changes . Had to call customer service and wait 20 minutes just to push back a shipment

It was nice that a human answered the phone, but I had to go through a 15 minute conversation, listening to the very friendly rep dropping such helpful nuggets as "I can't understand it, it should work, that's weird" before my patience started to wear, at which point I spent another 5 minutes waiting for a supervisor, who gave me a very simple explanation to my very simple problem that any employee with the smallest amount of training should have been able to deliver. Don't waste your time here. Shop local!

The only good thing is they have a warehouse/depot near us, so we get really fast shipping. Received a coupon from them in the mail that expires next week, so I tried to use it. It did not work on anything I had or even tried. It would not tell me why it would not work. Nothing was added that said it would not work with. It stated subject to promotional terms, but not listed anywhere in the mailer or online.

This month I give them a 2 because they charged my checking account a week before delivery of my almost 300.00 order. I scheduled delivery for the 4th of Jan. It still hasn't arrived so I've had to purchase food from the store for my 9 dogs! Some months are perfect, but too many are late . I have autoship set up ,but they can't seem to get it right even with a months notice! I just explained all.of this to customer service for 20 minutes, with nothing but the run around!

Spent about an hour shopping their sales. Got 1 item at 50% Off, but all of the items I chose that were “40% Off”, clearly marked and promoted, weren’t discounted. Had to speak with 3 different Customer Service Representatives to find out that they have terms and conditions to their sales, and told me to “ sign-in to my account’ to get the discount…. I was Signed-In already lol. Never got the 40% discount. Anyways they’ve been good but after this waste of time I’ll be shopping local for a while. Thanks, Chewy.

2 orders on same day. One new and one Autoship. Got one order , new one, next day and other took 4 days longer. Why? Have been a customer for many years. Really this is the first time so disappointed. I did complain twice. They gave me 10 off order which I think is 61.99

Initially I was very impressed with Chewy Canada. I thought they had good prices and a great selection. However, I ordered 3 cases of cat food from them and it wasn't until my cat refused to eat it (totally unlike her), that I decided to take a closer look only to find that 2 of the 3 cases of food was expired when I received it. This meant I could not even donate the food to a shelter. Needless to say, unfortunately, I will not be ordering from Chewy in the future.

There's a reason your stars are low, kids: You aren't with the times. For the leading A-tier mail-order pet pharma, you need to catch up past the 20th Century. Chatted with Alisha today. Ready to check out for Famotidine 4mg for my cat; and, join Chewy+ to boot. My vet is the chosen kind they will not work with electronically. So, I ask if we can email the physical scrip. They refused, which is 5+ days mail time. A ridiculous policy for a company both in the 21st Century; and, DOING WEB SALES...on the INTERNET. You are INTERNET BASED, so ACT LIKE IT! Go back to your cat toys, children. It's what you are good at, apparently. If you act like a child, you get spanked like one with reviews.