Chewy.comReviews of chewy.com

uZero stars if I could. Chewy.com was genuinely one of the worst online shopping experiences I’ve had. In 2026, why do I need to call an 800 number just to initiate a return? After going through the hassle of calling, all they did was email me a FedEx return label. I don’t even live near a FedEx location, so now returning an online order requires me to get in the car and hunt down a FedEx drop-off. For a company whose entire business is ONLINE SHOPPING, the return process feels unbelievably outdated and inconvenient. Returns should be self-service, take 30 seconds, and offer reasonable drop-off options. I will absolutely shop elsewhere going forward. Zero stars.

This review is for Chewy's corporate executives, not its customer service or other staff. The company's "system" (quoting a customer service rep) placed ordered items on hold until "the next autoship date" for only one item in the order that was supposed to be added to a new autoship order. All other items in the order (a cat tree, a litter mat, food mats) were one-time orders. Because Chewy's "system" failed to communicate with the vet prescribing the sole autoship item in the order, the entire order shipment was placed on indefinite hold. "System" errors are created by people, typically corporate executives trying to maximize profits at the expense of customers. Chewy used to be a good company. Not anymore. Goodbye Chewy account.

I was on a chat line and this is the worst customer service i've ever received from a company for a return. Never received a label. She kept telling me I had. It turned into a back and forth hassle. I had the complete product unused, as my cat needed to switch foods due to health problems. I canceled my autoship. Better off buying from a brick and mortar pet store. You can do a return with absolutely no. Hassle and no shipping costs.

They lost my pet’s prescription twice. I even called the second time to make sure I had everything filled out properly. My dog was left without her pain medication.

Won’t let you use first time customer discounts if the person who lived in your house before you has ordered from chewy before. Awful policy. Even with multiple appeals they’re like nope can’t do it. I’ve never made an account before. This is how they treat their customers.

Switched to Chewy to ensure I had a steady stream of pills for my dying dog. What a MISTAKE, due to Chewy having glitches in their system my dog will die in pain. STAY AWAY FROM THIS PLACE! Now I’m packing up my sick dog and heading back to Vet for pills.

Waiting 6 days to get medication for my dogs uti is unacceptable. Chewy is located less than 2 hours drive from me so it's definitely not delivery time. Vet is available 24/7 for verification. Order placed on Thursday morning and not even approved until Monday. I DO NOT recommend Chewy.com for medications.

Follow up: After 20+ years I terminated my Chewy account, and even had to get a new e-mail address. Despite complaints about being spammed, and opting out, they would do nothing about the "Product Reviews" constantly spamming my in-box. Now approaching 2 months of complaints, my account was terminated with Chewy - I told them I do not want to hear from them again. I received a confirmation e-mail stating my account was terminated and all information was deleted. Well, not true !!! Now Chewy is spamming me via the USPS with Coupons, etc.... I called Chewy and told them to take me off their mailing list but the Rep stated she needed my e-mail address. I refused to give it to her as I have a new e-mail address and did not want to be spammed. I offered my name, number, and address, etc... to remove me from their mailing list via the USPS. The Rep said she could not remove me unless I gave her my e-mail address. I told her she did not need my e-mail to remove me from a mailing lists. No other company ever need my e-mail address to remove from a mailing list via the USPS. I asked to speak with a Supv .... put on hold, and no one ever picked up after that. My other option is to file a complaint with the BBB, local Senator, and the State Licensing Division against Chewy. Chewy is so eager to sell you stuff and get your money but when you want to be left alone.... and no longer want to do business.... they do not seem to get the message.