Chewy.comReviews of chewy.com

I ordered my pet food and treats on a Tuesday night after business hours online and they were at my door via free shipping by Friday at 10am. Definitely fast and free and even their flat rate of 5.95 if you have to pay for shipping is half of PetFoodDirect. Their prices were Also 5 dollars cheaper on his premium food and 50 cents cheaper on his treats than any other site that I usually order from. I will be ordering from the, from now on.

The prices are always less than I can find locally or on other websites. Also, the "free shipping" orders arrive quickly and are always packaged really well. I am more than impressed with this company. I've been ordering for about a year and never once had to contact them with an issue. The quality control and pride in their service and commitment to your pet shines through. They almost seem like family, and I trust them and enjoy receiving my orders because they are packaged so well that it's like unwrapping a gift. I highly recommend them.

Aside from having the cheaper price of the dog food I feed my dog's the customer service is top notch.

products and fast, free shipping ... who knew? Sadly, my husband passed away this summer so it's now "Mom's" turn to take care of our 4 rather large dogs, and I'm no Spring chicken. Purchasing, loading, unloading, etc., multiple 40 lb. bags of the premium food from the big box store proved a daunting chore. A neighbor (who also cares about quality pet nutrition) turned me on to Chewy ... yippy skippy! Not only can I buy excellent food, but it's delivered right to my garage in much easier to manage bags! Thanks, Chewy!

I have always bought my food from the big chain pet stores but wellness food never goes on sale. Of course with my luck thats all my dog will eat. I go online and see the great prices they had on wellness and the free 1-2 day shipping guarantee! I was sold, I did not do they automatic order because this was my test run and let me tell you they did great!! They sent me an email to track my order, I received my dog food today it is perfectly packaged and they even put paper filling so that it wouldn't rip on the way here. I am very happy and will always recommend chewy.com for anybody with Pets

We had just found out that our male cat had to be put on a prescription urinary diet. The food we were feeding our cats was expensive already, and this was even more money. I had always bought prescription cat food at a vet's office, but searched around to find a better option. Chewy.com kept coming up in my online searches. I saw they had great reviews, but more importantly, the food was $15 cheaper than at our vet!! I thought maybe it was a typo? (it wasn't) The online ordering process was easy, and I decided to go with the automatic shipments so I wouldn't have to worry about going through this every month. They discounted the food even more when you do the auto ship, so bonus right there! I received an email from them stating they had tried to contact our vet, and were awaiting the prescription from them. Well, I had an issue previously with our vet, trying to get a prescription for an online pet pharmacy, so I called Chewy.com - at 10pm actually - and received a friendly, knowledgeable customer service rep. She told me they had tried to reach out to the vet, and told me that they would accept the prescription by fax or email, so the order wouldn't be held up even longer. Since the food hadn't shipped yet, I was able to add on a couple of pet food bowls to replace some that had broken. (Once again, better pricing!) Did not have to pay another shipping charge, she just added it to the order. Yay! My vet tried to tell me that nobody ever contacted them. Well, I have not been very thrilled with this office lately, due to some of the administrative incompetence, and I believe Chewy.com did indeed contact them and they were making excuses. They wouldn't fax over the script, I had to drive over to pick it up. I emailed a scan of the prescription, and received a confirmation shortly afterwards (even though it was on a Saturday). I was starting to worry that I was going to run out of food before the delivery came, and called up customer service, to see if I could somehow expedite the shipping and pay extra. The rep told me that they ship the food direct from the manufacturer's warehouses, which they have all over the country, so it usually only takes 2 days to receive the order. Turns out one warehouse was an hour or so away from us, and I received the order within 2 days! Our bowls came separately, and I wasn't in such a hurry for those. Everything came packed well. Ceramic bowls were bubble wrapped. Food was intact. I have been telling friends who have pets to check out Chewy.com, because of the great experience I had with them. I'm also happy to support a company in Fort Lauderdale, where we had previously lived! Seeing some of these other reviews - like the one whose dog passed away and he had to cancel an autoship, and he received a sympathy card from customer service---- all I can say is WOW. Other companies should take note of how Chewy.com does business.

This was my first order from Chewy. I came home from work today and saw my package right outside my door. How did they get it to me that fast, and for only $4.95 shipping?? I will make this my new "go to site" for ordering dog food. Cheaper and delivered faster than Amazon! Happy dog and happy owner. Thank you!

I can not speak highly enough about these folks! They are hands down the best online company I have ever done business with. Their customer service people are a very large part of my high marks for this company. They took great care of shipping issues of which we're not their fault but replaced without hesitation the product that was damaged by the shipping provider. But the greatest moment I shared with them occurred when we were forced to made a difficult decision due to a chronic illness that our very loved pet had the unfortunate luck to have. The girls in the customer service dept not only consoled me when I called to let them know that we would not be continuing our automatic shipments, but two days later I received a hand written sympathy card which stated at the end to call anytime if I just needed to talk! Whoever is at the helm of this company should be praised for their excellence which today is so hard to find.