Chewy.comReviews of chewy.com

I was able to keep my furry baby alive for a year. I couldn’t afford to take him to the vet that often. When he passed you were very nice and sympathetic. He had been my only companion for 8 plus years. He was just shy of 15 years when he passed from kidney disease. They sent me a Beautiful floral bouquet with a very sweet card from Clarissa and the Chewy family.

I receive an auto-ship each month and I especially like that I receive reminders each month so if needed, I can change the delivery date for the shipment. In addition, recently I did not receive my auto-ship and sent Chewy an email to see if anything could be done. Much to my surprise, Chewy responded extremely quickly and provided a new shipment, free of charge. Now that is wonderful customer service!

Recently, we had to put our dog Sugar to sleep. We had an auto ship of Entyce that we had that was unopened which we wanted to return for a refund. The people at Chewy were very understanding and accommodating in getting this refund processed. No hassles at a time we were both grieving over Sugar’s passing. The people at Chewy were outstanding! Their compassion exemplify what it means to have genuine values and the meanings of what our pets bring to our lives.

I have been a Chewy customer for awhile as my cats preferred wet food is hard to find on the shelves. Normally, my order comes right to my door despite living in an apartment complex. I was supposed to get an order at the end of December, but it had not shown up. I gave it a few extra days due to the holidays and weather thinking it would turn up, however, it did not. I called the number and was able to speak with a live representative. I explained the situation and she was able to tell me where my order was left. I was at work at this time, but stated I would go look for my order where she described it was. She said she did not want me running around crazy looking for my order and sent me another package free of charge which came within about 2 days (good thing, because my order was also not where she described- I checked out of curiosity). I am so thankful for Chewy and would recommend this company to anyone with pets!! Thank you Chewy and your employees for your awesome customer service.

We have been ordering from chewy for years. They have always been a great company to purchase from, fast shipping, orders are always correct and packed well. We just wanted to take the time to talk about another experience we just had with Chewy. Our sweet boy Leo passed away last month. I had to let them know that we were canceling all of his prescription meds and had a couple questions for them about one of his orders. In the mail yesterday we received the sweetest gesture from Chewy over the loss of our Leo. it was such a kind thing to do from a big company like Chewy. So very thoughtful. Also the email that we had gotten back about him passing was extremely kind and thoughtful too. Such an amazing company and we will always continue to support Chewy. They do so much for the community. Thanks Chewy

I have no words to describe how wonderful the Chewy company is. I had an autoship for medicine for my 10 year old husky. I received a new order last week but unfortunately he passed away before I opened the box. I went online to return the medicine and a wonderful customer service rep immediately refunded my $80 and told me to keep them and donate to the local animal shelter. I thought that was incredibly generous and kind. She expressed her condolences to me and I hung up. Tonight a flower arrangement arrived with a beautiful card expressing more condolences on the loss of my beloved pet( and addressed him by name) - an arrangement that must of cost them at least $50. I am speechless at the compassion and generosity this company has shown during a time where our hearts are broken. Thank you to my Chewy family for all you do and did for us.

Great experience! Stuff has always been delivered fast!

We used the pharmacy for 2+yrs. The support w/changes, etc was always excellent. The people were always so kind and helpful. I have always recommended them to others. But, wow, if they didnt go above & beyond recentlly! When our baby passed the same day her meds arrived, I called not expecting that they could or would do anything, but asked that if I returned the unopened box, if by chance I could get even a partial refund (the order was for over $100 for multiple heart meds). Not only did they of course give condolences, they issued a full refund & told me not to worry about sending back the medication. We live 2 properties down from a dog resuce, so I will be donating the medications to them. To my very unexpected surprise, the next day, we received flowers from them. I would give them 10 stars if I could!