Chewy.comReviews of chewy.com

They advertise fake prices on google shopping. Total bait & switch. Promoting one price and then charging a lot more at check out. Called customer service in hopes they’d honor the prices advertised and they refused & didn’t take accountability for their false ads so now I will be disputing with the credit card company.

So my dog has been eating same food through chewy for 2 years now. The product that was used is now discontinued and was not told. So I ordered different flavor but same line of food only to find out that whole line is discontinued (Messing with my dogs stomach making him puke the whole time) Chewy was so unhelpful. I couldn't believe how uncaring they were through multiple customer service reps and unwilling to help me find a new food similar to what he was eating. They just gave me info to check it on my own through a different website. Ended one of the chats with me by just cutting my off. In the past the reps have helped me pick a food and they were wonderful. My experience with them this past 2 weeks leaves me wanting to find another delivery service. Horrible customer service now.

I used to order from Chewy a lot and loved them but now they became a mess. They sent me a confirmation that the items were approved and then never sent the order. So i reached out to the customer service. Jennifer replied, she said that she didn't see the approval and asked me to reach out to the vet. She didn't want to hear that i received the confirmation and didn't want to reach to someone at Chewy to verify. She sounded very tired. I am extremely frustrated with the service and don't know what to do with my order now.

I've used Chewy for several years. They have a wide range of products which I've used. The problems are with their 'autoship' program. Staff seem programmed to put recurring items in autoship on the pretext of saving money. My experience is the shipments are often overlapping, give little or no email warning or notice, then ship. You are then fighting to return the items for refund. Other items are in separate autoships which overlap and should be sent only when ordered; not on recurring basis. RX items are not always correct, despite you telling the associate you need something different because the pet's weight has changed. I find myself calling every three weeks to straighten out the dog food order and cancel the other items which might be lasting 3- 6 months. If you are not a vigilant customer you will pay for all of it, even though you don't want it. I'm tired of fighting with Chewy. I just discovered Amazon carries what I need except the RX. Guess where I'm going.

I was very excited initially to use Chewy's service. The price point and autoship seemed too good to be true....and they were. From the get go (August 2023) there were issues. Our autoship was duplicated causing double charges and ongoing issues. They also required a new written RX every 3-mos and then randomly reactivated an old RX without a valid prescription and charged us. All financial issues were resolved, but all took me reaching out several times. Now I am waiting on an RX they claim to have not received after two weeks. Once I questioned this, they cancelled my order stating the weight was off by .6lbs. No adjustment, just a cancellation and we need to start the whole process over. I will gladly go elsewhere and pay twice as much to avoid this headache! As I write this, they now claim it was the Vet, but why is the Vet involved when I mailed the RX? Again way too much time and effort.

Sitting here beyond upset, as I’m out over $700 because my order is missing thanks to FedEx and Chewy doesn’t seem interested in compensating me, which is just…insane. An item ordered was marked as delivered, despite it never having shown up. Chewy went from saying to “give it time or we’ll send a replacement” to completely contradicting and saying “we can’t because we don’t know what happened”. A picture as provided but it was left at someone else’s door. My apartment number wasn’t even on it. I was shocked. Been having so many health issues and this item was going to help ease some strain and stress with taking care of my cat - which I mentioned to them. I’ve had to file a dispute with my bank in the meantime to try and recoup my funds. I’ve also deleted my Chewy account as well after being a member for years now. I’ve heard this happening to other customers who had it solved super quickly, so it’s upsetting that I’ve had such a different and difficult experience.

Misleading with their deals, especially buy 2 get third for free. I don’t like companies that try and deceive me.

I've been ordering my dog canned food from Chewy for approx 6-7 months. I switched him over to this food because of his sensitive stomach. Every single case that arrived has come with dented cans. Sometimes the cans are so dented the cans don't stand up straight. Sometimes they are dented on the seams or the bottom, where industry guidelines say that it's not safe to take the chance to consume. Chewy has put notes upon notes in my profile to supposedly have my orders tagged for a "walk through" at the warehouse, but it has done no good at all. They only put a short piece of butcher paper on the box and the box of cans has 4-5" all around it to slide around (and get dented) on its journey. This last time I called to complain once again about the dented cans, they stopped providing any sort of refund or acommodation despite it being their warehouses fault over and over. I am done with them. Just done. Their customer service would rather I throw out dented cans than spend an extra 30 seconds to put in a small cardboard wedge in the box with the $50 canned food to prevent it from getting damaged (and therefore dangerous to consume).