Chewy.comReviews of chewy.com

I was signed up for an auto ship and forget to cancel because I no longer lived at that address. I missed the cancellation by 1 day and the item was en route. Not only did they process a refund despite MY mistake... the agent (Sydney) told me that ifit does arrive there the items do not have to be returned and can be donated to the humane society. What??? Is this for real???? Blown away with the cordiality of this agent and the company's policy! I will be doing business again!!

When our dog was diagnosed with pancreatitis as well as multiple cancers last year, our vet practically demanded we switch his food to a low fat Gi gentle prescription food. Although we wanted to do all that we could to make our Charley comfortable, after a few months of buying the wet and dry food from the vet, we realized we needed to find a more cost effective option. After a bit of research, I found chewy.com and enrolled in their auto ship. Not only did we save about .50 on each can of food, but shipping was free! How convenient! And if I ever needed to make changes, their live customer service reps were always so helpful and their app very easy to use. A few weeks ago, my husband and I had to say goodbye to our beloved Charley when his body finally began to give out. As hard as that was, I knew I wanted to donate his unused food, medicine, and supplies to some organization that could really use it. Sounds easy, but after a week of phone calls, no rescue or shelter would agree to take his specific brand of food for various reasons. With 8 cases of food left, I finally called chewy.com to see what my options for return or donation were. A very nice woman answered the customer service line and as I explained our situation she listened with patience and sincerely seemed to understand our sadness. I never even had to ask if I could receive a refund for a return before she said, " Please don't bother yourself with having to ship all those boxes back to us. We will issue a return for your order in a few days. We are so sorry about the loss of your dog." At this point i was so moved, I just started to bawl. How unbelievably rare that a company would extend such kindness and compassion to a bereaved pet owner?!? I am writing this review in hopes that others will not try to take advantage of this company's benevolence, but that customers will know what a great company chewy.com is and remain loyal in their purchasing power. Thank you again chewy.com, for well, everything. You made our experience, albeit tough, much more bearable. And when we become pet owners again, we will definitely buy our pet's food and supplies from your site. And p.s, we eventually found a rescue organization that we were able to donate all Charley's supplies to...all because of chewy.com's kindness.

I have my dogs food on autoship and every shipping cycle they remind me when I will be charged and for how much! I'm a student, so my bank account fluctuates a lot, and if I need to put money on my card or anything, someone will call me and ask if they need to wait a week or cancel or anything. Also, they send me a handwritten christmas card every year, it's adorable!

I decided to go to Chewy.com when my 2 local Petco stores stopped carrying Merrick Grain Free Pork and Sweet Potato dog food. The price at Chewy.com was less than anywhere else and got free shipping to boot. I no longer have to drive to get Shiloh's dog food and with auto ship I won't run out again! Thanks Chewy.com

My first experience making a purchase was simple, even with a prescription needed for my pet. I received pleasant email correspondents from their team that impressed me by how thoughtful the messages were. You can tell that they have a team in Dania Beach,FL that is in synch with one another. They asked for a picture of my pet which let me know that they care about their customers. Even more recently, to my surprise, I received a BEAUTIFUL painting of my animal based on the picture I last emailed them. Words cannot describe how happy that made my family. It brings a tear to my eye how thoughtful a company could be. Needless to say, I'm a customer for life and have told all my family and friends how incredible Chewy is. Thank you Chewy!

Just became a brand new mom to our puppy. Not only was this site good in pricing with top quality the customer service is amazing! Will forever be a chew customer! I love this site!

We have been ordering from Chewey for several months. In the meantime my cats health had been deteriorating. Last Saturday my cat passed away. We called Chewey to see if we could return the 2 unopened cases of food I had ordered. Right away the customer service rep refunded our money and only asked that we donate the food to an animal shelter. I am amazed of the sincerity of this company. It is nice to know there are still people like that. I wanted to thank you Chewey for keeping the memory of Reece alive :) we have already found a volunteer rescue shelter, now cats in need can enjoy a delicious meal!

best website ever. lots of varieties, very reasonable prices and super fast shipping. i ordered on monday and got the stuff on wednesday afternoon. Gotta love chewy!!