Chewy.comReviews of chewy.com

There are few companies that compare to Chewy.com for customer service. I have used the auto ship service to order my cat's prescription food for about the last two years. The orders always arrived on time and never damaged, and I never had to worry about running out of his food. When our cat passed away, Chewy.com was there for us and showed us what customer service is really all about. They refunded my last order and asked me to donate the food to a local shelter. You have a faithful customer in me.

I had set up prescription dog food to be auto delivered. The day the first order arrived the dog it was intended for had passed away. I called to return it and they were so sympathetic. They refunded my order and cancelled the auto delivery. They let me donate the food to a local vet/shelter instead of dealing with any return hassles. I am most appreciative and will certainly look forward to doing business with them again. Thank you Chewy!

I have ordered from Chewy's once prior to my encounter today, that order came immediately, with everything I ordered. My 4 dogs all loved the bones, and the Halti Harnesses I purchased for my two great danes were excellently priced. Today, I realized my auto shipment was due to ship so I went and tweaked some things prior to sending it out. Well I was on my phone and some how three separate orders were made. My first thought was, "Oh great, now I have to call and go through the hassle of trying to get these other two orders cancelled." Much to my surprise, I called the company, a real human being answered on the second ring, and had already had my account pulled up. Within seconds she was canceling out the last two orders and I was done. I kid you not, that was the fastest customer service phone call I have ever made. She was super polite as well. Love Chewy's excellent prices, great diversity of toys/treats/supplies, and now their excellent customer service! I wish they sold the 4Health Dog Food that I buy for my dogs, I'd never have to shop anywhere else for them again!!

Although I've only ordered from Chewy.com twice, both times I've been astounded at how fast my orders have shipped. The folks at Chewy offer a wide variety of products, including prescription pet foods that you won't find at your neighborhood "big box" pet supply place. Their prices are competitive, and a $49 threshold for free shipping is a pretty low threshold (and much appreciated!) They obviously are all about the customer, since ordering and tracking orders couldn't be easier. So far, I'm quite pleased with Chewy, and have recommended them to many other people. UPDATE: I called to complain to Chewy that FedEx did not deliver my dog food order when they (FedEx) said they would. I told the Chewy customer service rep that i know that isn't Chewy's fault, but that I wanted them to know that FedEx does not deliver when it says it will. The Chewy rep offered to credit me half the cost of my dog food order! I declined, because Chewy has no control over FedEx, but I was astounded that Chewy would make such a kind offer, even though delivery problems are not their fault. The customer service rep said he will let Chewy's management know of the problem with FedEx, and I appreciate that, especially since there have been a couple occasions when FedEx did not honor it's delivery date commitment. I LOVE CHEWY!!

Pet Smart and Petco don't stock enough product locally. I tried ordering on line from both and received more than 60 dented cans out of 96 from both. Ordered from chewy.com and not a can was damaged. Price was right, shipment was quick. I'm hooked on Chewy.

Excellent customer service, good prices, and fast shipping!

So impressive. The site kept poppin up, but I was leary, until someone recommended them. So glad they did. They answer the phone in seconds, are so helpful and knowledgeable about pets! Love them. Forget amazon, petco and petsmart, chewy.com has won us over!

I ordered six cases of canned cat food, and received them in under a week. I ordered five different foods, and the order was filled perfectly. I was also impressed with the packaging. Chewy.com places cardboard lids on the shrink-wrapped cases. There wasn't a single dented can in the order. They've created another new, regular customer.