Chewy.comReviews of chewy.com

I have used chewy.com three times in the last two years to get Fromm, Holistic and Wellness products. The prices are very good and I got everything shipped to me so fast, you would think they are around the block from me. Well, they ship from PA and I'm on Long Island, so that helps. So far, so good!

I ordered from Chewy.com for the first time a couple of weeks ago. Due to a food allergy, I had to purchase a prescribed food for my dog and before they could ship the food, they would have to contact my vet for approval. I was expecting it to take a week or longer for them to get approval from my vet and for the food to show up on my doorstep. The girl I spoke to went above and beyond to get the food approved by my vet and out to me as soon as possible - the food arrived 3 days later. 2 weeks later, the new $100 bag of food I had just bought was full of ants (I found a tiny razorblade sized slit on the back of the bag, which is how the ants got in) I wasn't very happy but tossed out the food. Yesterday I called to re-order a new bag, I asked if there was any way they could give me some kind of discount since I just ordered the last bag and unexpectedly, she processed a free replacement bag of food that has already shipped and will likely be on my doorstep by tomorrow. I have never taken the time to write an online review but, was blown away by the back to back great service by this company. They will have my business for life.

I just discovered chewy.com a few weeks ago. I have placed two orders now & received both within a couple days. I love all of the items I have purchased. I ordered one item & wanted to send it back because it was a mistake on my part. When I called to get an RMA # the lady told me I would receive my refund within 2 - 3 days & to donate the item to a local shelter which I am definitely going to do. They have a large variety of items to choose from & I am so happy to have found this site. No more trips 45 minutes away from my home to purchase dog & cat food. I would recommend chewy.com to any animal lover!

I always buy my dog food here,the lower price ever no were else,and the best thing is free shipping,thank you chewy.com for your great service,i would recommend this company to anyone.

I have been impressed with this company since I started using them 2 years ago. The best prices and amazing customer service for specialty dog food. If I order I usually get in 2 days and have been pleasantly suprised sometimes by next day delivery. Free shipping as well for orders over $49 and you know how expensive that can run on big bags of food. Love this company and will continue to do business with them. Bravo Chewy.com!

I've been buying my dog's prescription hepatic food from Chewy for over a year now. I just called them today to ask if I could return her wet food that is still in the original package. She tells me to donate the food instead and will still give me the full refund! How great is that!!

I am a breeder and on occasion I need to ship food to different locations at one time. When you spend $50 you get free shipping. They did this for me even though my packages were going to different places for my puppy buyers. Usually they will only wave a shipping fee if it goes to the same location and is over $50. But they did it anyway when I called them. They have amazing customer service. Chewy also has very healthy dog foods that usually I can only go to the healthy pet store and spend a fortune to get. They are about $15 cheaper on everything give or take. When I first started using Chewy their shipping was slow but now it is very fast fed ex ship and I get it in 2 days (going to California). I will always use Chewy and even recommend them to my puppy buyers. Do yourself a favor and use this great company!

Chewy has outstanding customer service. I once forgot to cancel an auto-ship order and contacted the company after the order had already shipped. The customer service representative however told me not to worry about it and managed to call back the package and refunded the money to me right away. Another time I accidentally ordered one more item than I initially intended, so I called to make a return. In the end, I received a full refund for the item and was told to donate it to a local shelter. This is by far the best customer service I have experienced so far. The product selection, website and shipping are also excellent, which is why chewy deserves 5 stars ***** from me!