Chewy.comReviews of chewy.com

I received my order from Chewy today and this has happened for the second times that some of my small boxes of my dogs special treat inside the big box, the lid was open and both times I contracted Chewy customer service and both time they were so understanding and very helpful to me. Im very impressed. I want to say thank you so much Chewy. I have been their customer for many years and will always be because Chewy is a wonderful company with great products and delivering always very fast like a lot of time I get it in the next day which is fantastic. What a wonderful company. I really recommend to all pets lovers. Sorry English is my second language.

I order my cat supplies from Chewy. Their own cat food brand, Tiny Tiger, is grain & soy- free and has no harmful chemicals added. I had sent in a picture of my kitty as part of my pet profile when I rescued him 2 years ago. A couple of days ago, they sent me a small portrait of him; I hadn't ordered anything at the time. It's really well done; I'm an artist, so I know. It really was very touching! If my cats don't like something, they give me credit for it and ask me to donate it to a shelter. They really seem to care about their customers.

I received a Chewy gift card when I first got Maebelle as a puppy, used it, and I have had nothing but positive experiences since. I order regularly, have certain items on autoship, and everything has been well packaged, delivered quickly and with zero issues. I have left reviews with pictures for products with a simple warning to pawrents that the product may not be for dogs that are heavy chewers. I have never had any expectation or desire for replacement and yet Chewy customer support continues to exceed any expectation I never had in the first place. I trust this company implicitly and will ALWAYS refer others.

I love this company. I just got a REAL person on chat at 9pm at night without having to go through some stupid automated AI chat that NEVER has the answer to your question. They are reliable, handle all my vet prescriptions, and all my dog's food is on autoship. Everything gets here on time. SO refreshing to have a large company that offers a personal touch. Great company. Great job.

Love this company. What company sends a sympathy note and a dozen roses after our 18 1/2 year puppy died? They did. I know it’s marketing but I love the sensivity and the business model

I have been dealing with this vendor for many years now and never had any issues. Products arrived quickly with no problems. I could always count on Chewy to deliver for my 5 dogs and one cat

I hesitated for a long time to try this company, due to a request. Boy, am I glad I did. Every time, and I mean, every single time, I have gotten excellent customer service whenever I needed it. The prices are very reasonable, the delivery is superb, and if you needed to switch your order to a different date, it was very easy to do. Due to the loss of my pet, I no longer use them. But in the future, I will definitely start back up with them. Very class act company. Thank you very much for the great service.

I have used Chewy auto-ship for many years to deliver my dogs' specialty food and prescriptions. Very few issues and on the rare occasion I had an issue, customer service was quick to resolve the problem. I had to have my 15 year old hound euthanized last week and when I canceled my auto-ship orders, the folks at Chewy sent me a beautiful bouquet of flowers and a sweet card in addition to doing some other amazing things for me. I am so impressed with Chewy and their customer service team. They have a life long customer in me. Thank you for everything Chewy.