Chewy.comReviews of chewy.com

I placed my order and was promised to be 100% satisfied. When I received the order, the product didn't fit and the dimensions were slightly different on the website vs. what was printed on the product label. I called the company's website, where I was quickly connected with a very nice customer service representative. The representative not only promptly issued a complete refund, but instructed me to keep the items and said that I could donate them to a nearby pet shelter, etc. I actually asked, "Are you sure you don't want me to return them?" Terrific sales, service and most importantly - prompt and friendly resolution - when there is a problem. I am 110% happy with Chewy.com and will be back to order soon!

Easy ordering process. Product arrived the next day! But the hand written 'Welcome to Chewy' note solicited me as a customer for life. Much appreciated!

I ordered wrong size Advantix - $63.00. They refunded my money and told me to donate it to a shelter!!!! MY mistake! Wonderful company and I will never buy anywhere else.

I rarely leave reviews but in this case I had to go out of my way to leave a review of some kind for Chewy.com. Just yesterday we had to put our cat down due to sickness. We just recently last month made a large order of cat food and I told chewy if it was possible for a return since we no longer have a cat. They were VERY sympathetic and offered to reimburse me immediately and asked for me to donate the food towards an animal shelter. I will be taking the left over cases over there right after I finish this review. Their performance is stellar and they have gained two loyal customers today. Thank you Chewy!

They are the most efficient company! Their customer service is beyond any other company I have ever had the pleasure of dealing with. I love chewy.com!!

I bought some Orijen "Regional Red" dog food a few months ago (purchased at a local store), and after a couple of weeks on that, my Westie finally stopped the incessant scratching and chewing of his legs and tail which had been going on for nearly a year no matter what we had tried. After using up that food, I decided to try the Orijen "Six Fish" to give him some variety and ordered it from Chewy. I was impressed by the speed of delivery. The food arrived within a couple of days. Unfortunately, within a few weeks on the new food, the biting and scratching returned. Called Chewy and asked about an exchange for the Regional Red. No exchange, but the refund was immediate and, as others have noted, they simply asked me to donate the Six Fish to a shelter rather than return it. Dealing with Chewy reminded me of Costco in the way I was treated and the issue was handled. That's high praise, and they have certainly gained a loyal customer. Wish they accepted PayPal, which they don't, but that's a small price to pay for the excellent service. Will reorder the Regional Red from Chewy tomorrow.

I have been a faithful customer of Chewy.com for years. They have always been competitively priced, accommodating and customer service focused. Over the years, they have always made good anytime I may not have been pleased and/or packages damaged in transit. But what I really want everyone to know, is how compassionate this company truly is! They have renewed my faith in human nature and businesses in general! I had recently placed and received a substantial order with Chewy.com. After my order was received, I found out that my fur baby, Tigger, had very aggressive cancer that had spread. Needless to say, that order was the last thing on my mind. I ended up having to put Tigger to sleep and it was a very traumatic time for me. I had Tigger for 15 years and it was only him and I left. After some time had past, i found the unopened box from Chewy. I emailed Chewy to see if I could possibly return the shipment of food, etc. I explained to them that Tigger had passed. They replied that they were sorry for my loss, would credit me back in full and asked that i donate them to my local shelter in honor of Tigger. That in itself was incredible. But it didn't end there. 2 Days later there was a ring at the door. I opened the door and there was the most beautiful vase of flowers. I was wondering who would be sending me flowers? Well, after I read the card, i almost broke down in tears. It was from Chewy. I can't say more about a company that goes above and beyond any company i have dealt with in years. My hat is off to you, Chewy! Thank you so much for comforting me and making this difficult time in my life more manageable. - Tom O'Brien

I love this company!!! Like the reviews before mine stated, if a product doesn't work for you, they will refund your money and tell you to donate it to a shelter. However, besides that, they are available by phone 24/7 and a human actually answers and talks to you. I have recommended Chewy.com every time I have the chance. I also must mention that I am not a person who regularly writes reviews, but I think that this company is so outstanding that I had to do it!!