Chewy.comReviews of chewy.com

This company is absolutely fabulous! I have placed multiple orders from them since the addition of our puppy to our family last year. Items ship immediately (there have been times when I have received them within 24 hours), are always correct and significantly cheaper than other websites. We even received a hand-written thank you for our first order and a Christmas card from the company CEO (nice touch for a growing company!). Our puppy was recently diagnosed with food allergies. The prescription food was $60 cheaper a bag on Chewy.com, which is an almost unbelievable cost savings for us. Uploading the prescription with a picture on my phone was super easy and I received an email within ten minutes advising that it had been processed and uploaded to our account. I just called to return some of the canned food that our little guy can no longer eat. The representative issued me an immediate refund and told us to donate the food to our local animal shelter. I can't say enough, this company is doing things right!!

My cats' vet just recommended we change their food to a Limited Ingredient Diet (L.I.D.) to treat our boy's chronic digestive issues. Ordered new L.I.D. food on Chewy.com, but we still had 3 unopened cases of their previous canned cat food from our last autoship order. Called Chewy.com to see if I could return it. The representative fully refunded our price paid and asked us to please donate the cases of food to a local shelter! Just got back from doing so. :) What an amazing company, blew me away! We've ordered 5 or 6 different types of products over the years and all but one has been cheaper on Chewy than on PetFlow.

I ordered 2 dog collars from chewy.com and neither fit my dog. I called customer service and someone answered right away and within minutes refunded my credit card and told me to donate the collars to a local shelter. Amazing customer service and a great company giving back to those in need!

I wrote in to attempt stopping a shipment after receiving the notice it had shipped - I believe it was probably MY mistake that the ship date hadn't been modified earlier. Within 5 minutes of sending my reply email, I had a phone call from a very nice man who told me my credit card had already been refunded for the purchase and telling me I could donate the food to a shelter. I told him I could still use the food - it would just take the cats longer to go through it - and to go ahead and charge me. He insisted on giving me the refund. Surprising as the "forced" refund is, I'm more amazed at the quickness of the response. Chewy's prices are great and it's nice having the food delivered to your door so you don't have to schlep it back and forth from your car. The auto-delivery is great, too; I will be more careful with it in the future! Thank you, Chewy!

A friend recommended Chewy.com to me and I instantly loved it, the great prices, the auto-ship and the best customer service I have ever experienced! I unexpectedly lost my beloved pup Marley to undiagnosed diabetes. Not only did they reimburse me for my shipment, they asked that I donate the food to a local shelter - which I did promptly. Once I get another dog I will definitely go back to using Chewy.com

This site is fantastic! I placed an order and got it in 2 days/free shipping. I had a question about the dog food I ordered having too much kibble dust and without questioning they shipped a new bag and didn't request return on the bag in question. The customer service reps replied to my emails within a minute eac time (Amazon takes 2 days for a reply)! I highly recommend using Chewy.com for all pet products. Very very satisfied customer!

Reliable service with very fast shipping. Have used several times and have never been disappointed. Highly recommend!

I ordered a soft dog crate and when I opened it was too small for my dog.I called to see what I needed to do to return it and get another larger.I was told they would credit my credit card for full amount including shipping and I don't need to send small crate back.said if I didn't want it to maybe donate it. wow what a company!!!!!!! we took that crate and donated to a no kill shelter along with our old hard crate.the shelter was happy to get.this was like the third item we purchased from chewy . com and it won't be the last.we thank chewy.com and will now be customers for life.