Chewy.comReviews of chewy.com

I made a purchase using a giftcard, they simply canceled the purchase and did not refund either my money or my gift card

if it was possible I would have rated this company a zero........ my wife did business with this company for years........ they had us on auto delivery for cat litter which my wife cancelled..... they shipped us product anyway..........my wife then called to set up a return and the person she spoke with deliberately kept repeating back the wrong information, needless to say the product was never returned because of that person's continued deliberate screw-up.. my wife has now deleted her account with this company I will now spend the rest of my life letting people know what a rip off this company is

I have been trying for 2 days to get a refund on my package that I did not receive and they keep giving me the run around. For a business that claims to pride itself on customer support, they are the absolute worst. Please beware!!!!

Would give 0 stars!! I placed an order and they called to tell me the coupons that I had applied the ones the system ALLOWED me to have and the CHAT AGENT stated I could use is not honored and wanted to cancel the coupons and still process the order. After I asked why and they said it was a system glitch and it shouldn't have been allowed. So instead of honoring it after their system failure they cancelled my order. BUYER BEWARE!!!!!

I bought 2 extra large horse balls for a dog a month ago and planned on giving them to him when summer started. The dog does not live with me. The balls remained in the original box which was not opened. Because the dog I bought them for just died of a brain hemorrhage, I called Chewy to ask about their return policy and, unfortunately, told this story to the Chewy rep. They refused to take the balls back because the animal died.

I used to prefer chewy to any other because of its convenience. My bulldog lost weight and needs his apoquel reduced but it requires two different doses now so he isn’t overdosed. Well chewy charges the same price per pill for each of the three doses. So now I have to spent $160 a month instead of$80. Customer services told me that’s how everyone does it so it’s no big deal. You can’t keep gouging us for pet meds!!!! Animals get surrendered or put to sleep because of the cost of medical sh!! They don’t care, just hand over the money

Fed Ex has got to be the worst shipping option available. Stuff comes damaged, opened, or best of all late and please how can 2 boxes as be seperated??? Still waiting but based on history not really confident I'll see my order soon. Not sure why I allow myself to keep repeating the same old BS by ordering from Chewy. Need to look closer at TSC.

My main issue was using the pharmacy for my dog's heart meds and pain meds. I had it set up on autoship, and I got the usual email from them saying my order was preparing for shipment. Weeks later, I realized I still didn't have it, so I logged in to check the tracking info. Imagine my surprise when my account said the order still had not shipped. I reached out to customer service to ask. Apparently they could not find a prescription for the heart meds he'd been getting for over a year. Instead of telling me they'd lost it so I could get another prescription sent in, they told me my order was coming and then DID NOTHING. No one could tell me why his pain meds had not shipped yet. So I paid $15 to mail in another prescription expedited, as my dog needs his heart meds. They then deny the prescription, as they did not like how my vet filled it out. At this point it's been over a month since they should have shipped his 2 meds, and I have neither. After much complaining, they did eventually send his pain meds with no explanation as to why they never sent it in the first place. Never got an apology or explanation. No concern whatsoever that my dog was without his life-saving heart medication and pain meds to keep him comfortable. It's also always rubbed me the wrong way that select customers get gifts of flowers and art for the loss of a pet while others get nothing. I've lost 5 dogs over the many years I've been a customer of Chewy. I've never gotten a single thing, not even a condolence card, and then they royally screwed up my old dog's meds. Needless to say, I'm no longer a customer of theirs. Mistakes happen, but their attitude and lack of concern over their mistake was appalling. Being passed from rep to rep, who all basically shrugged and said, "Sorry, don't know what happened," was more than frustrating.