Chewy.comReviews of chewy.com

I had placed an order and it hadn't even been delivered yet, when we suddenly had to put our precious 12 year old fur baby down. We are devastated, and I chatted with a customer service rep who not only gave me a full credit, she told me to keep the items when they arrive and to donate them to our local shelter!! And if that wasn't awesome enough, a few hours later I received a beautiful flower arrangement, with a very kind note! I will definitely be a proponent of this wonderful company, and I hope to someday be using them again on a regular basis, when we are able to open our hearts to a new fur baby! Thank you so very very much! Sincerely, Shari Robelia

Amazing customer service. Great prices, fast shipping. Very nice representatives. Had an issue with Fed Ex shipping and Chewy representatives were friendly and helpful (even though the issue wasn't Chewy's fault). Love this company.

We are very impressed by the quality of service and fast shipping. Recently we called Nadwene at customer service and she was quick to fix an issue with a previous order. Happy to be customers here for a long time :-)

This website has changed my life. They have the lowest prices, superb customer service, and the best variety. The fact that I can get my pets' food automatically delivered is amazing (no more lugging giant bags of food and litter out of pet stores!) but they also send out a reminder email prior to charging your card. At Christmas, they sent what looked like a hand-written thank you card. And recently, when I accidentally placed an order twice, they emailed me before accepting the order to verify that this wasn't a mistake. When I called to tell them it was, they answered immediately and the issue was resolved right away by a super friendly representative. I have only been blown away by Chewy's service. Highly recommend for anyone with pets!

I am SO HAPPY to have found Chewy.com! Prices & service are far superior to other national chains & I love being able to order & have it delivered to my door in two days ~ FREE with FREE shipping on returns! This is where I will be getting everything for my dog going forward!!!

I have ordered from Chewy a few times. My orders have always arrived promptly and everything has always been accurate. I live at a larger building in Brooklyn and for some reason I believe my last chewy.com order was stolen. Flustered and panicked, I called Chewy to report what happened, pretty upset that I had lost over $50. They talked me down, calmly asking me about my little guy, Kennedy, and immediately shipped out a repeat order. I feared that my package would be stolen again, so I requested that they send it to a new address-- no problem, they were happy to oblige. Seriously such a relief, knowing that I am buying products from a company that has my back. Highly recommended and wil be sticking with Chewy.com for as long as I need pet supplies for my cat! :)

This company has the best prices for pet products and most amazing customer service I have ever experienced. I highly recommend them to all!

I had only been a customer with Chewy.com for about three months when tragedy struck. Mr. Kitty suddenly passed away. I contacted chewy.com and spoke with Taylor who absolutely could not have been any more compassionate and respectful. She even referred to Mr. Kitty by his name as she offered her condolence in the loss of Mr. Kitt. Maybe two days after that encounter, I received the most beautiful springtime bouquet from Chewy.com. I could hardly believe this. As I called to thank Chewy.com, I spoke with Jessica and once again absolutely polite and compassionate with me. In today's world you just don't make contact with many companies of this nature. Pleased to have been involved with Chewy.com even it was for a short time.