Chewy.comReviews of chewy.com

This company, bar none, has the most extraordinary and professional customer service people I have EVER encountered! Marcillina and Desire were fantastic! I ordered products for auto-ship for my cats. It was a prescription diet. Unfortunately, one of my cats is unable to process grains, therefore, I had to cancel my order. They did NOT even question me. They cancelled my order and removed the hold from my card immediately, I am truly bummed they do not carry this new brand of food for my cats. Once they do, I will be a forever, loyal customer to them! You will not go wrong with this company!

Our poor little elderly kitty died yesterday. I contacted Chewy.com about the policy for returning unused prescription food from a previous order. Their online chat person credited me for all food unused, opened and unopened, and then asked me to please donate the food. They don't make companies like this anymore! Chewy was also a pleasure to work with when our kitty was alive. We were on a recurrent order and it was easy and painless to work with them 5+ stars!

Needed to return an extra set of $36 dog nail clippers because I mistakenly ordered two instead of one. Customer service made the refund promptly and said no need to return -- just donate the unneeded extra to a local dog shelter. Compared to most retailers, online or otherwise, this is an amazingly generous way to treat customers. Have been ordering food for our dogs for a couple of years from Chewy and will continue to do business with this company. Kudos to the owners and staff!

Whenever I have had a problem with items I have ordered, customer service at Chewy.com fixes them. They are efficient, kind, and put the customer first.

I love chewy.com. They have always been reasonably priced, reliable, fast, and have the BEST customer service. I won't buy pet supplies anywhere else because I want to give THEM my business.

Cannot say enough good things about this company! Love them. Very helpful and compassionate. I really feel like they care. Went out of their way to help. Speedy shipping

Without a doubt the best customer service I've ever dealt with. No time holding on the phone, always someone pleasant and helpful. No hassle when there's an issue with my order. They even sent a hand written postcard hoping my dog was enjoying her food. All around, would highly recommend.

I had a senior cat that required special food and have received exceptional service from chewy.com since 2015. Their site is easy to navigate and the autoship function allowed me to get the pet food delivered to my door without going to various pet shops to find stock. I was completely surprised and very touched when I called customer service to return 14 cans from a 24 can case as my cat had passed. The customer service lady told me to donate the cans and she refunded the full price of the case. I also received a sympathy card from them in the mail. This company truly puts the customer first.