Chewy.comReviews of chewy.com

Everything was exactly as they say. We got our dog food in 2 days just as promised. Food was in fine shape and fresh. We loved not having to lug those heavy bags home as we are disabled. Thank you so much chewy.com!

I received a bag of dog food that had a small hole and I found bugs in bag. No questions asked when I called; they apologized profusely and sent out another bag same day free of charge. No need to return first bag either so no hassle at all. I am a BIG fan of this company. Very well run.

My 1st order was dog which I ordered around a holiday weekend and that came in pretty quickly. I then placed an order for cat food and as soon as I got it is fed it to my cats and of course they didn't like it. I called customer service and they were great. They credited my card back and told me to donate it to a shelter. I have a standing auto shipment. I needed to send it easier which was quite easy enough but I wanted to add something to the order and didn't know how (I didn't want to pay S&H on 3 small cat toys). So I placed the order without the toys. I called a little later and asked customer service if there was anyway I could add them and she said the order had all ready been sent but she could send them out with the S&H fees waved. I said that's why I was trying to add. I Thanked her and as we were on the phone waiting for the order to process she asked me about my animals and their names. In short great, great customer service. Thank you for a great experience Johanna Bandyszewski

When my order arrived, I realized I had made a mistake and ordered chicken instead of salmon flavored dog food. Because my dog has food allergies, I contact Chewy and asked if I could return. Though it was my fault - Chewy could not have made it easier for me. Thanks so much Chewy customer service!!

My cat also had renal failure, and I ordered a case of Rx cat food from chewy.com. They contacted my vet and I received the food in a timely manor. Unfortunately my kitty didn't survive and I never opened the box the food came in. I contacted chewy.com about returning the food, prepared to pay a hefty return shipping fee, but to my surprise, they credited my account for the food but asked me to donate the food to a shelter instead of returning it. This kind of compassion is so rare! I will be going to chewy first for all of my pet supplies from now on.

I cannot recommend this company enough to everyone I know with pets. I'm taking the time to write a positive review, unprovoked, which is very rare, but it is how much I love my experience with Chewy. I have a cat with renal failure and need to get him prescription food. I gave Chewy my vet's number and they got the prescription information themselves and I was able to buy his food and have it shipped to my house instead of going out to the vet to pick it up. Now I use it for my dog's food, treats, toys...whatever! I have an autoship which I can customize any time. I place orders late at night and get a notification the next morning that it has shipped and the day after it's waiting for me when I get home. You can't beat that! THANK YOU CHEWY!!!

One of the finest, compassionate, honest companies left in America. They do what they say and say up front what they'll do. The best on line customer service ever!! Craig Castner, petmate play pen purchaser.

I have been ordering from chewy.com now for a while and they have by far the best customer service and lightning fast shipping I have seen. Their prices are reasonable and comparable. I have a few things I need regularly so their autoship option is very convenient. I must say the only time I had any discrepancy in an order was my fault where I made a duplicate order and received two boxes containing dog food and did not need that much. They canceled payment on one of them and told me to just donate that dog food to a shelter or humane society in my area--VERY IMPRESSIVE! Can't brag enough on this company.