Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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nicole O.
Best customer service on the planet. Period. In this world filled with increasingly horrid business practices, chewy seems to be following a different path, and more businesses should follow their lead. Our dog passed away tragically around the same time an auto shipment arrived. Not only did they respond quickly about handling a return, they sent us a thoughtful message and gift with sympathy.
Lea B.
I placed an order and Fed Ex delivered it to the wrong house. I contacted Fed Ex and couldn't resolve the issue after 2 days, so I called CHEWY Friday evening. WOW!! Their customer service was exceptional, they looked up my order, replaced everything and I got it today, Sunday. I am a Chewy customer for life!
Julien T.
Finally a company with a customer support line that ANSWERS IMMEDIATELY and isn’t a robot!! So pleasant and professional and well articulated too, other companies need to take note of how Chewy runs its call centers because, as someone who worked at one, they are definitely top of the game.
Susan K.
Such a GREAT company. If there is a problem they handle i. They even sympathize when you lose a beloved pet with a beautiful card. I LOVE CHEWY !
Kristie L A.
Every experience I have had with Chewy has been superior. Customer service staff are always friendly, knowledgeable, and seem to be genuinely concerned. My vet’s office is not very responsive and my dog desperately needs her prescription daily. The staff go right to work and reach out to the doctor and put a rush on her meds to ensure that she doesn’t miss. Thank you Chewy!
Zach
You call them and it just rings twice and then a real human in America answers. No bots ans other nonsense. I wish other companies did the same.
rileyrig
This company is incredible - they have 24/7 service chat with employees that GENUINLEY want to know about your pet. They have been so helpful as I learn waht my new puppy likes/needs. I am in for life with Chewy (over any other big brand like Amazon/Target/Walmart etc.) because of this level of service.
Sam
Michele P was extremely helpful with my most recent issue. Got back to me right away and went above and beyond to make it right! Thank you so much!!
