Chewy.comReviews of chewy.com

We were sent a number of dog gifts as a present. Unfortunately we didn't need them and called to arrange a return. They won't accept a return back from a gift recipient. You have to call the giver and have them telephone Chewy to arrange the return. I said this sounds too difficult, why won't you accept my gift return? I don't even want the money, send it back to the giver. They said I had to have account access to return the gift. Obviously just a poorly constructed and not well thought out customer service department. I will never buy anything from Chewy.

Fraudulent. What a nightmare. After following the directions given to me by their associate to cancel and reorder- they would not apply the promotion that THEY SENT to me. Notes left on my account that show that this was the dvic3 I was provided were ignored. They claim to have no supervisor that could help and no one that they could transfer me to. I think they have grown too much too fast- zero cares for customer service.

HORRIBLE!!! It’s taken them 8 days to process antibiotics for my dog and I’m still waiting. If you need medication and can’t wait 2 weeks, order elsewhere. They don’t care and very politely read from a script with no follow through. I will NOT order meds from them ever again, even if they’re cheaper. Not worth making my sick dog suffer and wait because of their policies of no fax prescriptions or because they are “a little behind” in processing scripts.

After spending $100 per month for our sheltie's meds for over 5 years, we had to make the decision to let her go. Called Chewy.com on our way home. Chewy.com had sent us 3 months of meds but we could only return 1. We donated the others to our vet. Keep seeing how others got flowers and sympathy cards, but all we got was more grief trying to return it.

I think it’s great they can deliver chew toys within 24 hrs. But what I really need is a pharmacy to not mess up my dog’s order, blame the vets office, waste 6 days that my dog needs medicine, and NEVER apologize.

Pedí hace 2 semanas unas gotas para los ojos de mi Dolly. Como la primera semana no llegó lo que se suponía llegara en 3 dias, llame a servicios a cliente y me dijeron que no la habían enviado por que tenían problemas con la receta, pero jamás me llamaron para decirme. Ese día supuesramente se había resuelto todo, servicio al cliente se pirto muy bien. Pero la farmacia no se la recomiendo a nadie. Una semana después de la llamada a servicios al cliente y el medicamento de mi Dolly no llega. Y son una gotitas carisimas.

Similar to other one star reviews here. They sent us a mailer for $20. It doesn't work. I have spent the last three days trading emails, sending photos of their mailer(!) to them and getting them to process the order as they should have. Lots of "give a hug to [dog names]" that are supposed to be warm and fuzzy. I just want to get them some dogfood. I think I'm gonna switch back to a local shop.

Items I wanted weren't on special, so the employee said they could give me a refund if I placed the order.I said ok and refund for $40 off a $200 bill hasn't posted with my bank yet.This was over 5 days ago; days after they sent me an email wanting a rating about the customer service, which I always think is unnecessary.Not using Chewy again, will go to another site.The yak cheese I ordered were Top Dog brand and they didn't last my dogs a day! Cheap quality product,but they charge as much as the good companies.Rip off.Im disabled, so $40 is a lot to me.More importantly, dishonest and scammy with lousy customer service.1 Star is too much : Revised; called after another 3 or 4 days and a different employee gave the original refund for $40