Chewy.comReviews of chewy.com

I just got off the phone with a Chewy representative and it was the best experience I have had with any business's customer service. My cat did not like the very expensive food I had ordered, so I called to exchange it and I got a live person upon answer who was able to quickly look up my order and account and promptly refund me for the product since my cat had not eaten any of it. They also placed a new order for me and waived the shipping cost! Super easy, friendly, and great prices! I won't go anywhere else for my pet needs.

This company has wowed me from the very beginning. It started with a hand-written post card just saying thank you for being a customer. Every single time I have contacted their customer service, they are more than happy to help in any way they can and also respond incredibly fast! I had an order that was $0.02 short of the free shipping, and when I contacted them, they just refunded the shipping cost. Another time I ordered a case of cat food that my kittens just refused to eat. Unfortunately since I had opened a few of the cans from the case, they couldn't take them back, but their customer service refunded the money for the whole case and told me to donate what I had left to a local shelter which I was happy to do. They are an amazing group of people and really care about their customers!

This company as totally “wowed” me! I got a puppy back in early July. Upon a friend’s recommendation, I checked Chewy.com out an ordered a few items prior to the puppy’s arrival. Shipping was free and the order arrived the next day. So, I placed another order and ordered puppy food along with other needed items. The food bag had a hole in it and food had spilled into the box. I called to complain, and was provided by a replacement bag – without me even having to ask! It arrived the next day. In the following months I have placed 5 more orders. 4 without any issues. This last order,though, had one item arrive defective. They immediately sent out a replacement – again without me asking! It arrived next day. This company has exceeded my expectations! I now get all of my pet supplies from Chewy! With the "daily deals" they save me money and with the free shipping, they save me time as well!

Chewy is a wonderful company. You can buy all of your pets needs at this site. Nicely laid out web pages, large selection of products, craftsmanship of items is very well done, great prices, and very quick delivery time. I recommend Chewy to everyone that wants wonderful toys, accessories, and medications for the loved pets.

After a recent order arrived with a damaged item (my bag of pill pockets was split open and nearly every pocket crushed), a quick call to Chewy Customer Support made it all better. They immediately shipped a replacement and I got to keep the busted bag (which is ok...curshed or not it makes the pills easy to slip into my pooch!) Thanks for making me feel like a valued customer.

Has helped me with ordering and any problems I have had.A+

I recently had an order where one of the cases of cat food was damaged. I contacted Chewy by email and within minutes had a reply and a replacement order precessing! Thank you customer service for such a nice email response and a quick resolution. I always been a satisfied customer of Chewy! Thank you!

I have been doing business with chewy for over 1 yr. I have absolutely 0 complaints. They carry a good variety of dog food/ price is good/ they have always been very friendly/ lots of product knowledge and advice/ best of all the dog food is delivered right to my door every mnth. My biggest shock was one mnth. I accidentally received a double order (my order is usually in the $125.00 area per mnth. instead of returning it they told me to donate it to a locale shelter! WHO DOES THAT!!!!!!! I found out a little bit about myself when faced with giving all that dog food away that I could have saved a few bucks on But I did manage to do it and the giving was a good feeling.All I can say is thank you for the life experience (this has made me a better person and again is why would you go anywhere else! GREAT COMPANY