Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Bryan
Within seconds a person answered the phone, knew who I was without asking anything (by phone number) and helped me change the order I had just placed. I was off the phone within 2 minutes. Very easy, friendly and helpful. I have never been so impressed! Keep it up!
Amanda P.
I was very impressed by chewy.com and the customer service they provide. The dog bed I ordered was too small for my dog. When I called I was expecting them to have a long list of complicated steps to return the bed, but instead I talked to a friendly representative that told me to donate the bed to a shelter and gave me a full refund. I also asked for free shipping on the new bed that I ordered because I already paid for shipping, and they accommodated me with ease. I will definitely be a chewy.com member for life. Great job guys, I am impressed!
Lauren B.
If you're in the market for pet supplies, check out Chewy.com. They have the best customer service ever (oh, and a real person answers when you call). Hopefully you don't have to call, but hypothetically if FedEx delivers your package to the wrong house and tells you to go search your neighborhood for it in the rain when you've had a fever for 6 days...they will hook you up. Thanks, Chewy. Customer for life!
Richard R. J.
So i placed my first order. 44LBS Dr Tim's. when the food arrived the seal was broken and the food was no longer vacuumed packed. I called customer service to document this. I was prepared to use this bag figuring it happened in shipment but wanted to document it in case it happened in the future. The customer service rep could not apologize enough and said to discard the food and a new bag would be reshipped. WOW with customer service like this i will be a life long customer. both Murphy and I cant than you enough. Thanks Chewy! Rick
Ashley M.
I got a 6 pack of flea and tick stuff cheaper on here than anywhere else. I saved so much money and the shipping was free and got here in 2 days. I love ordering from here and getting what I want quick!!!
Lily W.
I just had the most nicest customer service encounter ever!! I had ordered a reptile light for our Turtles from Chewy.com and had gotten it Thursday and it blew out tonight. I was skeptical that they would care but they were so nice. And instantly set me up to receive a new one... free of charge..no shipping.. and no grief or stress. It was lovely. I will continue my business there and honestly with only them!!! They are wonderful!!
Rachel N.
I was referred to Chewy by a woman whom I had adopted my two kittens from. She fed them Blue Buffalo and told us it was cheaper and easier to order on Chewy. All my orders with them have shipped almost immediately (At one point, I ordered late Thursday and it arrived Friday morning!) As it is, that was incredible to me how great and quick they work, but yesterday I received a postcard in the mail, hand written, wishing that my "fur babies" enjoy their blue buffalo kitten food and that they're available to call 24/7 with problems. A hand written letter! I couldn't believe it, easily best company I've worked with in a long time. Get your pet products from Chewy!
Elmer B.
I have been using Chewy.com for my precious fur babies. I have to say that this website has the best price out there and the customer service is excellent! They are always available to chat or call. I never had any issue that was unresolved by this company. Keep up the good work guys!
