Chewy.comReviews of chewy.com

I received my regular order of dog food for one of my dogs. Unfortunately, she was put down a few days before that. We were heart broken. What was I going to do with her dog food? It took me a couple of days to call Chewy's customer service number to see if I could return the unopened bag of food. The young lady who answered was very sweet, and considerate. She shared my pain. She gave me a full refund, which was beyond what I expected. She shared comforting words, which was very helpful. I told quite a few people of my experience. But that's not the end of it. I came home from work today to an absolutely beautiful flower arrangement! And a wonderful note from all at the Chewy family. This is the best customer service I have ever received!!! AMAZING!!!

I had heard from a friend to check out the Chewy website, so I did and ended up ordering a halter and leash for my Rat Terrier. (Overweight) I recieved the order and the halter was too small so I called customer service to arrange for a return or exchanged for a larger size. I was told just to keep the smaller one and donate it to my local shelter and they would let me order the larger one for my dog. It was so brief and pleasant!! I am impressed!! You ROCK Chewy.com I. I am a customer for life!!!

I've placed four over-the-phone orders and the customer representatives have been top notch. They have been so friendly and willing to help in anyway..plus with coupons and discounts, shipping, etc. I received purchases within three days or less. Products I ordered were less than in stores or at my vets. I will shop for all my cat food and supplies from Chewy.com from now on. Thanks Chewy for caring about your customers. Good CS (with a smile in the voice) is what makes any company thrive plus great prices and great reviews gets repeat service. Keep up the great work!!

We started having our dog food shipped about 3 months ago. We used to have to order it from our vet which was a pain because it never got to us in time. Chewy has the easiest website to navigate! ! And we get the food in 2 days! ! The autoship is so convenient and you can change it anytime. We just ordered antlers for our pups and they were so much cheaper than at the store. I love Chewy!!

Z zChewy's prices and delivery services are great, and I have been very pleased. In addition, I recently learned that their customer service is fantastic. I sent an email regarding some dog food cans that had arrived with dents. I wasn't asking for anything; I just wanted to let them know. Within an hour I received an email with an apology which said they would replace the product. Two days later the replacement arrived. I have rarely encountered such a great response. I will remain a grateful and loyal customer!

I am so glad I found Chewy.com. My diabetic dog's food was $4 a can at the vet, costing me $48 per case! The same food on Chewy.com was only $23 per case, and that is before any auto ship discounts. I was concerned that I might not be able to afford my dog with his illness but their excellent prices make it possible. Their customer service is hands down the best on the internet and when I order, my order is delivered within 2 days every time. You will not be disappointed.

I have a new puppy and can't find her food in my local pet shop so I ordered online at Chewy as they had the best prices. I also ordered a soft dog crate to use while traveling in the car. Both arrived within 2 days as promised. I misjudged the size of the crate ordered a crate way too big. I could not find instructions for a return. i used the live chat function and was connected to customer service who immediately told me to expect a refund with a few days. I was still confused as i needed a return slip- and when I asked for one, I was told to donate this crate (which cost $82 on sale) to my local shelter. i was stunned by this generosity and when I commented that I thought that was an awesome gesture and that I will do exactly that and mention Chewy as the donor to the local shelter, i was told to simply donate this in my puppy's name! What a fantastic and wonderful company! Chewy gets all of my business from now on! THANK YOU SO MUCH CHEWY- you totally made my day with your kindness!

A few months ago, I changed my order but Chewy sent me one case of cat food that I had cancelled a few days prior since my cat's appetite had changed. Called about returning the case of cat food and was told to donate it to a "no kill shelter". This is one company with outstanding customer service. Refer all my friends to shop with them!!