Chewy.comReviews of chewy.com

We have been ordering from Chewy.com for over 1 year now and the prices and time of arrival are unbeatable. We get our dog the Royal Canine prescription food due to his allergies as he is on a very strict diet. Our dog always has a healthy appetite and never leaves his food untouched. We got a new bag and for some reason he isn't eating it.. Even if we mixed it with wet food he would eat around and spit the kernels out.. We called them to see what we can do as we cannot afford to just buy another $100.00 bag again. They are sending us another bag at no cost in hopes that we just donate the other bag to shelter. I cannot thank Chewy.com and their team enough for being such a wonderful company. We will continue to always use their services when purchasing all our puppy needs. Thanks team and keep up the good work.

I've contacted customer service twice, once because I was having trouble applying a coupon, and once because a bag of cat litter arrived slightly torn. Both times the 1-800 number was answered by a real person right away, and both times they handled everything in a friendly matter without any hassle (they sent a new bag of cat litter right away when I told them one bag had broken). They also send out personalized postcards once in a while to say thank you. Their selection and prices are unbeatable, shipping is fast, and we love using Chewy for our 2 cats and 1 dog!

I just love this guys... service is beyond excellent... always... This kind of business deserve to be supported by pet lovers

Ordering from Chewy.com is the way to go for low cost pet supplies, and free shipping even for large bags of dog food. Customer Service Representative Akemi was so very helpful and friendly, and very eager to do whatever was needed to make sure I was a satisfied a customer. I wish Akemi was a customer service rep at every company I do business with! Great prices and friendly people to work with will keep me coming back!

The customer service experience I received today was by far the best I have ever had. Upon calling in I was immediately greeted by a LIVE representative without having to go through an automated service. I would have probably given this a 5 star just for that reason alone, but it got better. After speaking with the rep about the item I was wanting to exchange, he informed me that instead of returning the 30 lb bag of dog food to simply donate the food to a local animal shelter. Now if that's not a great policy for a company, I don't know what is. I will most certainly be telling my pet owning friends about Chewy!

I could not be more impressed with the turnaround and commitment to customer service by Chewy.com. My cat requires prescription food; which requires a prescription from the vet to fill. I know, having ordered through other online pet stores, that the 1-2 day free shipping applies from the date they receive the prescription from the vet - not the date you ordered. Chewy helped expedite things; the first time I placed an order for prescription food, I got an email back almost immediately stating that if I could provide them with the fax number or email of my veterinarian, they would get the ball rolling right away on obtaining the prescription. I sent them a fax number right away, and they responded with a personalized email from a customer service rep to let me know it had been received, and that they'd be in touch with my vet that very day. I sent a thank you reply, and they even sent another personalized email reply almost immediately, requesting I please let them know if there was anything else they could do to assist. Most importantly, I received my prescription pet food within 2 days of placing the order! AND, when I placed a 2nd order with Chewy, for the same prescription food and this time also for another non-prescription item, I again received my order within 2 days of placing it, without having to lift a finger this time since they already had the prescription on file. This quick turnaround, encouraged by Chewy, is a far cry from the customer service I've experienced with other online pet food retailers. They are on the ball at Chewy.com!

I've never written a review before...but I'm just super impressed with Chewy.com. The food I normally get my pupper is $70+ and they offer it for about $45. My boss raved about this site and told me I should check it out. I'm so glad I did. The delivery was so fast, I couldn't believe it. Also, I used the online chat to see if I could request special delivery services because I live in an apartment with a coded door and did not want to miss the delivery. I spoke with Brian H. and he was absolutely awesome and made sure the instructions were put in even though it was after I placed the order. He even asked me for my dogs name and asked that I give my pup hugs and kisses for him. I just thought it was so sweet and that they have people who really care about animals and their customers there. Like I said, I never write reviews...but so far they are too good not to say some thing :)

I received an auto shipment from Chewy back in July, This past weekend (now October) I finally opened my order, as it was the first time I needed the contents of the package. I ordered a 30 lb bag of dry food, and a six month supply of K9 Advantix Flea & Tick Treatment. Somehow, these two items were shipped in one large box, and the Flea & Tick medication got crushed by the large bag of food. Now, a few months after I originally received the package I open it to find a crushed box of K9 Advantix, and three of the treatment tubes had been punctured and leaked all over the packaging. Because of the mess, I threw the product away, thinking it was too late to return the product, and emailed Chewy my story, with the sole purpose of avoiding this situation in the future with another customer. I received an email response right away with sincere apologies, and notification that they were shipping me an entire replacement. Any other company would have told me that I waited to long to reach out, as I waited three months, and turned me away. However, the Chewy customer service rep totally turned around my experience. For sure, I am now a Chewy customer for life! Thank you Chewy!!!