Chewy.comReviews of chewy.com

I've used Chewy a few times in the past because of their fast shipping and competitive prices. However, my most recent experience was the BEST by far! I ordered a pretty hefty shipment of dog food, treats and medicine and Chewy shipped it out the very next day. However, FedEx never delivered the package (despite the tracking info stating that delivery was confirmed). My security cameras showed NO FedEx delivery on the date listed, and FedEx has launched an investigation into what happened. But despite all of this, I still had a sick pup who needed her ear medicine - so I quickly called Chewy to place a REorder of everything in the original shipment (prepared to pay all over again - because the missing package was NOT their fault). But after explaining to the Chewy.com rep what happened, and requesting that she duplicate my last order, she ended up apologizing and shipping me my entire replacement order at no charge. It was SO unexpected, but SO appreciated! I truly admire Chewy.com for their kindness, loyalty and dedication to true customer satisfaction. Hats off to them!! I will be using them a LOT more from now on (....but still keeping a close eye on my FedEx guy). :-)

The only problem I had was the fact the straps are nylon and it slipped with the weight of my dog. So, I merely wound it around the post of the head-rest twice, then put it back through the buckle again. Problem solved, no slipping.Now you may ask, what if I have a passenger,,well,I'll tell ya.I just undo the strap around the seat itself and flip it over the head-rest. It tucks right in between the back of the front seat and the back seat..! Solved It,, thanks guy's,,,

My package was lost/not delivered on time. I contacted chewy.com customer service, they answered on the first ring and sent me a new package that day!

Had an issue with an order of mine and not only did they give me a refund they asked if I can donate the goods to a local shelter instead of returning the items. Seeing a company like Chewy.com manage business this way honestly makes me proud to be a customer

First off, they carry the otherwise expensive urinary tract care wet cat food prescribed after our cat had surgery to to unblock his urethra. Second, it's a dream to purchase regularly. Recently a can was damaged in shipment (after a year of smooth delivery). One email to make them aware - not asking or expecting anything - and 3 executives immediately fell all over themselves to make it right. They did, many times over my loss. I will be a lifetime loyal customer!

My staffie has severe allergies to just about everything and I needed to be able to buy a duck based food in large bags. Chewy's autoship option helps keep the high cost of this specialty product down. While we waited for the second shipment, delivery tracking told us it had been left by the fro door. No box . I called customer service and another shipment arrived shortly, but not before the banged up original box arrived. I have no idea what happened, I just know Chewy is a quality business I can trust for my pet... he never missed a meal!

I ordered a litter box and then realized I had put the wrong size. I called Customer Service immediately and was greeted by a friendly female. I don't recall her name unfortunately. While she was changing the size, we chatted a bit, and I told her that I was so happy to find their site and the box that I had been looking for for weeks. It's a box that I like but that is not sold at Petco or PetSmart anymore. After looking online, I found Chewy.com and was so happy to find the box that I've been using for a long time for my cat, Josie. I didn't see any other color, except dark blue, and I asked if they had it in any other colors. She said that they didn't and I told her no problem at all and that I'd take the blue. When I got my order a couple of days later, I was happily surprised to see that not only had I received a beige one, my preference, which they must have had somewhere in the warehouse, but that they had also sent me TWO boxes! I surely hope the young lady who helped me sees this because I really appreciate that she went out of her way to not only find me the color I had originally wanted, but that she asked them to send me two of them! Thank you! I will definitely order from you in the future!

I had to cancel my auto ship order with Chewy.com due to my pet suddenly passing away. Chewy sent me flowers for my loss, and a very sweet card. As hard as it was to say goodbye to my beloved Labrador, it touched me knowing they took the time, and wend above and beyond for one of their customers. I was already recommending Chewy to all of my friends for the quick delivery, great pricing and vast variety. And now, I'll add the higher level of customer service.