Chewy.comReviews of chewy.com

We have used Chewy.com for years, but as of April and May of 2024 they have become unreliable. We subscribe to the "Auto-ship" program for our dog food. Twice in the last 2 months, Chewy has informed us that our item is unavailable, and canceled our shipment. I contacted them to find out why and they said "this large breed dog formula is in high demand and is sold out as soon as we receive it". I find this extremely disappointing and bad business practice. Those who subscribe to the auto-ship program should be given priority over others, since it is basically a pre-sale. Auto-ship items should be considered sold, set aside, and not even offered to the general public. Now I am in a bind and need to find this 40lb bag of dog food locally and pick it up myself (with a broken arm). I don't know what's going on at Chewy, but they have lost my business.

Chewy lists "deals" online and claims that the reduced price will be "taken at check out." However, it is a bait and switch. You sign in, enter the order, your address, shipping information and payment information and only then do you learn that the advertised discount won't be given because its only for "first time customers" or some other undisclosed restriction. Chewy is banking on that you will just complete the sale as opposed to having to start all over with another merchant. Very shady and disappointing. Am looking into alternatives such as Valley Vet.

This company has no business selling pet supplies because they provide no quality control. They just buy whatever wholesale and then market it to the masses without doing their own research. If I'm wrong and they are doing their own research, that makes it even worse. They had a indoor/outdoor enclosure advertised a for a bunny but when it arrived, I found it was made of cedar, a toxic wood for bunnies. I contacted the company and they have done nothing. No refund. No credit. No vet bill reimbursement. And they continued to sell the hutch at half price even after I raised the issue to them. So now, they knowingly are putting animals at risk. I have all the photos of the original ad, all the emails with the company. If my bunny ends up sick or develops any issues, I will no doubt be suing.

Terrible pharmacy service. I have had problems getting both simparico trio and prescription dog food. Customer service is nice but they don't get the job done. Wait till the order is shipping and tell me I need a new prescription despite the multiple e mails telling me they are getting my order ready. How about a heads up before the script runs out.

I ordered antibiotics for my cat and they canceled my order did not email me or call and my cat died waiting for my order if I could give a negative rating I would and customer service said that the supervisor would call me never did worst company ever if you want your animals to live go elsewhere where they care

Terrible customer service. Explained my situation to multiple reps and no one gave a crap. I had input my address as my dad's so i could pick up my packages from his house instead of my leasing office and they advised me i wasn't a new customer to get the promos even though i sent in proof of address and everything! I even had them look up the phone number i've had for the last 8 years and provided 4 different emails and they told me "Yeah, i don't see any other accounts." You're talking to robots who don't know their butts from a hole in the ground.

I purchased a package of chew toys sold and promoted by chewy for puppies. The chew toys made of nylon, rubber or combination broke apart within a day of chew time and ended up in my dogs poop. These toys are marketed for chewing and for puppies yet they are not made to withstand chewing from a ten pound Keeshond pup who won’t get much larger than 35lbs. These toys are dangerous for dogs and a company like Chewy shouldn’t be marketing them. I wrote one review to them regarding the yellow teething bone included in this package but was not allowed to submit another review regarding the spoiled football which ended up in my dogs poop. Refunds are not enough, this is a safety issue and Chewy should take the lead to insure it is not selling hazardous toys to pets.

Deliveries never come on time. Don’t use chewy. It’s the same price as my vet. I just chose not to drive the 30-40mins to the vet. I now choose to go pick up meds at the vet over chewy. They never reimburse or refund. I’m disappointed.