Chewy.comReviews of chewy.com

I have five bags shipped to me monthly ( we have 17 dogs). On 12-15-16, I called to see when my order was scheduled to be shipped -- I was told 12-20-16. I told the rep I was almost out & needed it sooner. He said, "let me see what I can do". I received all five bags the very next day, 12-16-16. I was really surprised it came so quickly, especially with the Christmas season. Chewy is awesome for me because I'm 69 yrs. old, have arthritis which makes it hard to go to the store & bring it home, & my husband is disabled & can't help me. Having it delivered to my door is the greatest convenience for me. Chewy has also sent me a birthday card & a Christmas card, which is very thoughtful. Customer service is great & I recommend Chewy to all my pet-owner friends. Thank you.

Love chewy.com love the convenience and good prices. Love delivery to home. Always do large order so I get free shipping. Accidently submitted order twice. Clicked live chat.jonathan A fixed me up quickly. Overall great experience. Thank you Chewy.com

I ordered a citronella spray bark collar from chewy.com and when it arrived it turned out to be too sensitive for my dog. I called customer service so I could return the collar and buy a less sensitive collar that also picks up the vibration and noise from the dog, not just the noise alone. The customer service was amazing. The person who I talked to was extremely nice and helpful. I would definitely recommend chewy.com to any of my customers at the pet shop I work for!

They have a ton of products and the customer service is the best. I got a open bag of food and they sent me a new one. It was an easy friendly process :) I am very pleased and appreciate the great customer service. I only shop at chewy now!

I've purchased from Chewy.com maybe thrice within the past year, with each of my orders arriving quickly and exactly as described. There were a few interactions which easily set this company above many other retailers that I've purchased from recently: 1. They sent me a handwritten holiday card which contained a heartfelt message and less generic rambling than one might expect. That was truly special. 2. I enrolled in their automated order fulfilling system for my dog's flea and tick preventative and proceeded to forget to un-enroll. I went to their website after receiving the product for 3 months in a row and found the un-enrollment process to be extremely easy. I then opted to chat with a representative in regards to returning the product that I had too much of and wouldn't use. The representative was gladly willing to refund my card for the automated purchases and then requested that I donate the product to my local shelter. To me, that's an amazing, genuine, gesture of care for animals above their business' profit. I was blown away, and the shelter was extremely appreciative. These interactions and kind gestures make this a company that I will gladly provide my business with and would recommend to any pet owner.

Autoships are ALWAYS on time and are easy to edit as well. Any problems you have are imediately fixed through phone or online chat. Very user friendly website.

This company is worth 6 stars. I've never had a bad experience with an order, their prices are the best, and their customer service is great! And they send Christmas cards!! :-)

This week I realized that I needed an extension piece for the dog/baby gate that I purchased at a pet store so that it would fit in my wide hallway. I wanted to go pick up the product from a local store like Target or Petco but wanted to compare prices online. I found this website called Chewy.com and it had the gate that I needed at a slightly lower price. I paid for standard shipping and received the product THE NEXT DAY!! I was shocked! The part was exactly what I needed, came in great condition and worked like a charm to block my dog from the door when I had guests over this weekend. Thank you Chewy.com for being ON TOP OF IT! Dog gate product: Carlson Pet Products Extra Tall Expandable Gate with Small Pet Door