Chewy.comReviews of chewy.com

I said in a product review that i had one fault with a small toy but I was able to fix it... and got an email that I was getting refunded! Unheard of customer service. Unexpected. Blown away.

I made a mistake with a shipment date and caused an overdraft fee in my checking acct. Not only did chewey reverse the entire charge... but told me when my bank statement came in to send them a copy and they would pay the bank overdraft fee !! I think this is Unheard of in this day & time . I cannot imagine shopping any place else..! .?........& i have two dogs !!

Not only did a real person immediately respond to an email I sent, and instant follow up email responses, they far exceeded all expectations to resolve the issue (was not even their fault, it was my mistake). I will not go anywhere else for my pet products. They are the best. I LOVE CHEWY.COM!!!

I've been buying food, treats and toys from Chewy.com for a few years now. They are timely, well priced, and I can't say enough good things about their customer service. They answer on the first ring, are extremely kind and make whatever issue right, right away! FedEx lost one of our packages and they refunded me and sent a replacement immediately. They are AMAZING! Highly recommend.

No one has better prices or costumer service! I had issues with my dog crate, they got in touch the next day and fully refunded me. They were also so helpful over the holidays when I had shipping questions. I'm never going anywhere else

Chewy is the best website for good, toys and anything my Pom needs. The last time I ordered some stuff I turned on the autoship function, but then totally forgot about it. Soon, another package came with the same stuff as my previous order. As I still got all of the items and I didn't need another ones I asked to return the order. The lady I chatted with told my that I will receive my refund shortly and I am more than welcome to donate everything in the package to a shelter. Let me say, I didn't believe my eyes! This is sooo generous from these guys! This is just awesome! I will definitely donate everything to the animals in our local shelter and I am sure they will be very thankful! The best website ever!

Ordered twice from website and got all items immediately. Wanted to return dog barking collar and rep refunded in full then asked us to donate to an animal shelter. WOW that made us loyal customers for life!

Chewy.... You rock! FedEx showed my order delivered but it wasn't here. I called Chewy and they replaced my order so quickly! Thank you!