Chewy.comReviews of chewy.com

Great service, great prices, fast delivery. Friendly and professional customer service, will purchase again. Thanks Chewy...

I have been a customer of chewys for several years. They have always been kind and professional. I lost my cat yesterday, therefore my time with them has come to a end. Thank you to all of your staff. My cat "Bailey" was happy for your services.

I have been a loyal Chewy customer for several years, and I can confidently say that their customer service is unmatched by any other company today. Recently, I reached out to Chewy to return dog food that arrived after my beloved dog had passed away. Not only did they immediately process a full refund, but they also told me I could keep the food and donate it to a shelter. What truly touched me was the heartfelt email they sent, expressing their condolences. To my surprise, they also sent a beautiful bouquet of flowers with a kind note. This level of care and compassion goes beyond what I’ve experienced with any company, and it’s something I’ll never forget. Chewy has consistently delivered exceptional service, and this experience has only reinforced my trust in them. It’s clear that Chewy values its customers not just as buyers, but as people. Bravo to Chewy for setting the bar so high in customer service!

I can't remember the last time I've been addressed as a thinking, feeling, aware human being. And though I can understand some of the negative reviews here, a reminder: "Customer Service" is no closer to "perfect" than any of us is. Shippers can make a world of difference, and some are as uncaring as can possibly be but they're not the company we shop with. That said, I'd had a bit of a falling out with Chewy some years ago, because of their preferred shipper and had stopped buying from them because of it. But after years of dealing with "competitors" and needing particular foods for my Little One, I contacted Chewy directly to express my trepidation. After an e-mail exchange, to my SHOCK, I was contacted by a PERSON to discuss my concerns and after a bit of an exchange of thoughts, SO compassionate and polite, not only did an order get placed but I received an actual FOLLOW-UP! I was treated like a good friend, a close neighbour, somebody who has a heart for my Little One as big as mine! CARING! COMPASSION! CONCERN! As I say, over a period of years, I've dealt with many other companies, from the so-called "specialty" to the "big box" corporations for food and supplies and the BEST thing that's come from all of their general apathy and abuse, I feel as though I've "come home" to good friends at Chewy. As large as the company might be, they're not so large that they can't find the time to give comfort and support to customers whom they probably won't ever meet in person. But even over the distance, on the phone, in e-mails, it truly IS like corresponding with somebody with a heart and soul. As for products: packaged with care, WELL with-in sell-by dates, top brand names, fantastic selection and at prices considerably lower than local retailers. I'm quite particular about the foods and supplies I provide to my Little One and I've the utmost confidence in EVERYTHING from Chewy. As I say, I don't doubt that some have had the misfortune of getting one of the "common customer services" representatives on the line, ill mannered and perhaps insulting. I've received an apathetic e-mail, even from Chewy. But making just a little extra effort, I can say that those who DO care do so to a point where they negate ANY negativity EVER experienced. And THOSE are the people who are worth every moment. Shippers? Well, those depend on the drivers, ultimately, and again, NO company is absolutely perfect. There are those who do their job because they care about others and there are those who simply want to get paid no matter what. I won't comment on Chewy's preferred shipper, but the shipper isn't Chewy. But Chewy will actually take the time to investigate troubles and will make every effort to rectify! I've seen others mention names in their reviews so I'll take the liberty of doing the same because her intervention has made more of a difference in this house-hold in the very best way possible, cemented a true and loyal customer for the long-term and has made the deepest impression... as I say in my title... "1000 Stars out of a possible 5". Claire is spoken of as a "dear friend" in this house. Her compassion, professionalism, support, empathy (not just "sympathy" but "empathy") has literally been life-changing. She reminds me of my younger years when kids could go out for the day, wander about for a whole day, never afraid; when we'd leave the house to visit with friends or relatives and not lock the doors, the lady at the supermarket knew the family. If any of that is something you might miss (or have never known), Chewy is the place to go because that's all still very much alive and well there. Thank you, Claire, from this house to yours, always. Thank you, Chewy, for having Claire.

Exceptional costumer service and value. I have used Chewy primarily for our pet needs for the past 4 years. Over the past two, even more as my cat was diagnosed with kidney disease and required frequent supplies and medication. Not only did they deliver when needed, but when he sadly passed, they did way more than I would expect from a company. They helped me refund his last order of supplies and let me donate them. Additionally they sent me flowers as well as a personalized condolence note. It was so touching and I will forever be a costumer because of their care and exceptional service. I felt as they they saw my pets as a member of the family and truly cared.

I have been ordering from Chewy.com for close to five years. They set the gold standard for an all-inclusive pet store including customer service. I recently purchased a pet fountain that stopped working. It did not come with a warranty. I wrote to Chewy.com to let them know that the fountain stopped working and was sent two replacement fountains. Since I am a senior on a fixed income, I especially love the discount on auto-ship items. I know they will arrive on time. It's one less thing for me to remember. When I recently wrote a review about a cat food my cats did not care for, customer service contacted me about how to make it right. There was nothing wrong with the food. My cats are picky eaters. Still, that meant a lot. Chewy.com offers a wide variety of everything imaginable for your pets; if my pets are happy, I am happy. Thank you Chewy.com

My beloved Cody had passed away so suddenly. After his passing, I requested a refund for a bag of litter I never ended up opening. Not only did they refund me, and were overall friendly.. But the very next morning I received a beautiful bouquet of flowers on my doorstep. Chewy is the only place I’ll ever shop. Even while my best friend was alive, I could always count on them. They delivered orders timely, and their customer service team was always helpful. If you’re looking to shop for your pet, then chewy is the place to go. They truly care, and will always do the best they can to help you out ❤️

Our beloved Bobby passed away suddenly. It was the hardest day for us. I contacted Chewy to cancel his pain meds. A few days later I received a small arrangement of beautiful flowers. I put them in the fireplace hearth above where he slept. It was such a beautiful gift for him. Chewy is so thoughtful and caring. They didn’t have to do that but they went the extra mile to comfort us in our time of loss.