Chewy.comReviews of chewy.com

Chewy pretty much invented the autoshipment (since stolen by everyone) and their live customer service with real people who actually speak English is reminiescent of Amazon back when it was good (like 20 years ago). But sadly I think Chewy is beginning to overextend itself. I had no idea they had "pharmacists" on staff (late at night no less) but I very much doubt these are real pharmacists. The one I spoke to didn't know anything about anything and kept telling me to "talk to my vet" - my vet, meanwhile, had told me to ask the pharmacists. This was NOT a real pharmacist! Pharmacists understand drugs, dosages, how to keep it, etc. This girl, I could tell she was very young, knew absolutely NOTHING. Chewy has gotten into the prescription med business and I guess to do that it probably needs "pharmacists" on staff but someone should really investigate them. Pharmacists should understand drugs and this one most absolutely did not.

TERRIBLE SERVICE. I just deleted my account with chewy because of its unreasonable staff. I mailed in a 12-month prescription and was only given a 6-month supply because I opted in for the 6-month auto-ship. I have contacted them serval times and they have said I only had a 6-month supply on file, but I checked with the vet and it showed a 12-month supply on the original. I do not understand how a multi-billion corp. is able to easily lose track of prescriptions and give customers false info. I even attached a screenshot of the original order with the prescription expiration date. AVIOD PHARMICIST RUTH!!! IF INTERESTED IN GETTING FLEA MEDICATIONS, I WOULD SUGGEST ANYWHERE ELSE THAT IS NOT CHEWY. Chewy does not have the best price nor do they have reliable service. This has not been my first rodeo, because the same issue has happened a year ago with the shipment delay on my dogs the prescription which ultimately led to my dog getting fleas and messing up our entire home.

Total ineptitude processing an emergency order that includes a Chemotherapy drug for my dog who is dying. Now my order will be a week and a half late and there are no other options. Please don't trust them with your pet's life!

Second time I have place an order. Second time I did not receive it all. I have one of two boxes on my front porch. I contacted them to tell them I did not receive all my order. They told me they could not do anything because it had not been shipped. Then what is this one box from chewy doing on my porch. They don't seem to know what they are doing

Chewy simply isn’t what it used to be. No wonder their customer base has dropped so much. I previously ordered on autofill, but my recent order, which is split between two products, was held because one of the two was back ordered. Rather than ship the one, they chose to hold the entire order, despite emails indicating they it was in the process of getting shipped. Two chat sessions and an email later, I was told it would ship. But guess what? It hasn’t. Three days later and still no shipment despite a complaint that should’ve escalated the response. So today I cancelled everything and closed my account. It’s far easier, as cheap and more dependable simply to order through Amazon or Petco. Say goodbye to Chewy!

I have seen the ads, and lots of people in my facebook group recommend them. However, after signing up for an account, they refuse to ship to Alaska. There was no reason given. The shipping process to ship to -any- state is literally the same. The process to calculate tax and shipping is the same. Packaging for shipping is the same. Customer Service just doesn't know why their system has that artificial limitation in it. Due to the above issue, I have found that they do not provide service.

I received a promotional postcard for 30% off my next order which did not work. (It's the 2nd time). There are no exclusions listed on the postcard. Spent 20 minutes with various techs to see if they could try to find out why. I was hung up on when they were transferring me to a 4th person. I called back only to be told I would have to repeat the process over again. I cancelled the order and will not be placing any further ones.

I am very unsatisfied with them.