Chewy.comReviews of chewy.com

I'm sure just about everyone has had bad experiences dealing with retailers at some point. Some retailers are horrible, the vast majority are average, but every once in a while there's one that really stands out. Chewy.com is definitely a standout in my book. Without going into too much detail, I ordered and promptly received a specialty food for my dog after a friend's recommendation to aid with various allergy and digestion issues. The food, unfortunately proved to be something that made her allergies flare up, so it was back to the drawing board. I had 3 bags of this high end food, still unopened, so late at night I opened an online chat with chewy.com to see what I could do about that. The agent was extremely sympathetic, immediately refunded my account for the entire amount of the purchase, and while they typically pay for return shipping of unused items, this particular brand was one they don't take back so they asked that I donate it to a local shelter. How great is that?!?!! They hit a home run here with me, and I had to tell everyone at my office about them - I know at least 2 of my co-workers went back to their offices, and after seeing the price chewy.com had on the food they already buy, they immediately signed up and place an order. They give you a nice break on your first order (currently 20%) with auto-ship and continue to get 5-10% off on future auto-ship orders and FREE shipping if your order exceeds $49. That's a trip to the store I don't have to make every month! I'll continue to tell anyone who will listen, that this is a company you should support. They're doing all the right things... THANK YOU CHEWY.COM!

They have excellent customer service

I was skeptical about ordering my pet supplies online, but thought I would give Chewy.com a try. Great website, very user friendly, high quality products with reasonable pricing, fast and accurate delivery. I was so impressed I signed up for their monthly "auto fill & delivery" option. I highly recommend!

I am new to Chewy.com...used to use Amazon. I love their prices, fast delivery, and ease of ordering. I have several kitties and a dog, so cost is really important to me. Keep up the good work Chewy.com!

I got what I ordered earlier than I had been told. My pet loves the food and it was a reasonable price. I will be a repeat customer!

I just ordered four different brands of expensive cat food (and I was pleasantly surprised that Chewy carried every top brand I was searching for) and was very concerned about whether or not my cats would accept any of them. Thankfully, 3 out of 4 were gobbled up with glee....but one product simply didn't excite either of my two cats. I emailed Chewy about the issue and received a reply within 15 minutes along with a complete refund, and in my particular case, I didn't even have to return the product. I will donate it to a local shelter. I couldn't be happier with the experience and will most definitely be buying all of my future pet products from Chewy from now on. No more screwing around trying to find what I need at the big box store and then lugging all that stuff in and out of my car, etc. Thank you!

I have been ordering my dog, Ruger, dog food, antlers, treats, and toys every month of over a year from Chewys. I love that the order comes so quickly and the shipping is free. However, this month I placed my order and I should have received 3-4 days ago. I called customer service and talked with Gary. I asked if there was something wrong with my order because I had not received it. He tracked the order and the tracking said the order was delivered to my front door on 3/7/17. He did not hesitate, he just reordered it at NO CHARGE! He then asked If I had enough food to last until the new order arrived. I don't, so I will have to go purchase a small bag somewhere. He then stated that he was ALSO, crediting my card back due to the inconvenience. Chewy's, Gary, went over and above to resolve my issue! I love this place!!!

My wife was urged to try Chewy.com because they carried the brand of Dog Food our dogs are fed. Turns out they were cheaper than the local store, which is not a big-box store either, but a Mom and Pop feed and tack store actually. We have bought from the Feed store since we moved into the area more than two years ago. We were a familiar face at least once a week until Chewy.com. Part of the reason was the price. The other is because we are made to feel like unwelcome outsiders at this store, perhaps because I don't actually have a horse yet? Meanwhile it only took one or two Chewy orders to feel like my dogs were a welcomed family member among their furry family. My wife shares their pics of the dogs in their shipment boxes each time an order comes. One of those pictures was hand-painted by an artist thanks to Chewy and we will treasure it forever! We got a Christmas Card with hand-written comments and signatures. Who has time for that? Apparently Chewy does! We feel loved. I have never had this kind of experience with an online store. So of course we try and spread the love everywhere we go. If you're not shopping at Chewy, you're missing out on more than just great prices and fast shipping.