Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Sarah Anne J.
Usually the larger online companies aren't great with customer service. However, this company is outstanding! I'm always received the correct items and well packed. They're also incredible when it come to product guarantee. If your pet won't eat it you get a refund just donate the product to a shelter. Great company with great service.
Frankie B.
This company is just absolutely amazing from start to finish my order come as promised no hassle exchange or returns everyone I have spoken to is so friendly and willing to help I cant find enough good things to say about how wonderful this company is and the quality is over the top. love this company.
Joshuas M.
I ordered the wrong size dog playpen so I called on a Saturday and immediately talked to a real person. I explained I wanted to return it to get a smaller one. She immediately refunded my credit card . Then she said I could either have them schedule FedEx to come get it with no charge to me OR I could donate it to a shelter or just keep it, also no charge. I am delivering it to the local humane society in couple days. I thought that was just awesome!
Nathalie F.
I don't write many reviews, but I had to let people know how great chewy customer service is. Today my order arrived and 1 bag of dog food had a little hole on the side. I contacted them and without issues, they shipped out a new bag for free, today!!! I am always amazed when I find an honest company nowadays, so I had to let people know! Prices are great too and I love the autoship option because you can save extra and never have to worry about running out of dogfood again.
Cindy V.
Just so satisfied with chewy.com. Prices are just so excellent. My furry human being loves everything I got for her. I'm happy I decided to shop on there.
Sheryl J.
I am amazed by chewy.com. Love their prices, products and auto ship feature. But the reason I am writing this review is because of the service I just received. My dog had medicine autoshipped for the past couple months. The vet said he was better and didn't need the mess anymore but I didn't stop my auto shipment fast enough. Just contacted Chewy to return the unopened item...they refunded me on the spot and instead of sending the item back to them, they asked me to donate the mess to a local rescue! WOW I am pleasantly blown away! What a positive moment of truth with Chewy! Thank you Chewy!!!
Dean F.
I have placed 5 different orders with Chewy.com and all have been super great. they are well worth the time to order from them. FREE shipping on orders over 50.00. how can you go wrong. thank you chewy.com
Tina J.
I have read many bad reviews but let me tell you the customer service was great delivers were very fast and on time. I did get double billed one time but is was my fault I called them right away and the money was back in my account the next day.And one last thing I ordered some rings for my dog and they were not what I expected so I let them no a month later I recieved a Email that said my money was put back on my account I was very surprised they stand behind everything they sell.
