Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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MSullivan
Chewy.com is great! I had purchased an item and it turned out I didn't need to use it and hand't opened the box so I asked for a refund. Rather than making me wait for a shipping label and refund, they issued a refund right away and told me to donate the item. Great company to have a policy like that, in my opinion
Jamal K.
I called in to make sure my address was right. It was the best experience ever. No hold time, talked to a person right away and she was very helpful. Customer for life.
Nicole W.
My sister recommended this company and I'm so glad she did! Great prices, amazing customer service, fast shipping. I recently placed my first order and got everything a few days later. I was missing a lid to my food storage container so I called customer support which is 24/7. It rang once and a person picked up, NOT a computer or an automated response, but a real live person and after ONE RING. I've never experienced this with a company before and I'm shocked. I told her the problem and she immediately apologized and shipped a new one to me free of charge without question. I never write reviews but I this company deserves it. Mistakes happen but they fixed it immediately and that's what a great business does. Lifelong customer!!!
Gary H.
Excellent customer service and prices. I've been ordering from them for 2 years and receive every order on or before the date they promise - including deliveries on Saturday. They send a handwritten Christmas card each year which is definitely a contributing factor to my continued business with them - big company with small business attitude. Even if lower prices are available in box stores (very rarely occurs, but I've never received a handwritten message of any kind from Petsmart, Petsco, or even my vet), I will still support Chewy.com. Highly recommend.
James P.
This is the absolute best place in the world to shop for anything for dogs or cats. They offer free shipping with two day delivery. Customer service is out of this world. I love this place and will continue to shop there forever!!
Skippy M.
The best customer service and fastest shipping ever!
Kristen R.
Wonderful company. Customer service is always pleasant and available 24/7. I recently bought a hamster cage from them and ended up getting a tank instead. When I called to return it, they refunded me the money and asked me to donate the cage to someone in need. There is nothing more wonderful than a company that cares.
Paula S.
Tribute- Chewy.com to be taken over by Petsmart mid 2017 Tribute to what has been a good friend to me and my animals and is now on the road to a lingering, painful death. Petsmart will get in there and muck everything up and turn it into online petsmart (YUCK) The day the music died..... Don McLean...youtube it!!!
