Chewy.comReviews of chewy.com

I don't know how to explain how amazing this company is. I had to put my fur baby down this past Saturday, three years after he was diagnosed with diabetes. I called Chewy to see how I can return the food my baby didn't get to eat. They gave me their condolences and said not to worry and donate the food, and they refunded me the money of the left over unused food, and on top of this, I got home from work yesterday and saw a flower bouquet which I thought were from my neighbor, I read the beautiful message with a signature of Marianna and the Chewy family. I'm still shocked of such a beautiful and compassionate company.

If I could give them 10 stars I would. First, their prices are generally cheaper than any other dog food site. Second, their personal goes over the top to help you especially Amanda. She went above and beyond anything in my wildest dreams. I would highly recommend checking this out first before any other site. Denise

1st, I LOVE Chewy.com because the prices are unbeatable! Then I ordered a bunch of toys and food for my dogs and stuff for my sister's dog who lives in Florida. Well there was a mix up with the delivery and my items went to Florida (I live in PA), I called them right away and they were amazing! Not only did they reorder my items and have them shipped to me, the items that were accidentally sent to Florida, they said I had two options. My sister could either keep them or she could DONATE them to a shelter. How absolutely incredible of them?? Also, the guy on the phone that I talked to was beyond amazing as well! Just can't say enough good things about them!

I was helped today by Shari. She refunded me for a harness that was too small. She made me feel like she was really glad I had called. She placed my re-order for me, and even told me that I don't need to return the one that is too small. Said I could give it to a friend. It was a fun "chore" for me because of her caring attitude. She provided me with excellent customer service!

I started doing business with Chewy on the advice from my daughter approximately 6 months ago. Why would you want to go any where else for your pet needs! Excellent customer service and prices. Chewy keep up the great work you got me...Highly recommend!!

I cannot say enough good things about this company! First, their prices are very good - much cheaper than any of the big box stores. Second, I was blown away at how fast my orders arrive. I ordered dog food Friday afternoon and it was delivered Saturday morning! No more needing to waste time and gas driving to a store, lifting heavy items into the cart, then loading them into the car, and then lugging them in the house. Everything comes right to my door and I only have to carry it once. I had one minor incidence and customer service (Nikki) was fantastic and bent over backwards to make it better. Again, I highly recommend ordering from Chewy.com! You won't regret it!

OMG OMG what a phenomenal company I have been a longtime customer who has always been very very happy with The Customer Service of this organization. Well they have taken it to a whole other level.Within the past 5 days I've had to put my beloved 7 yr.old doberman Mr.Baron to sleep due to left side heart failure he hung on for an additional month giving us time too say goodbye. I called Chewy to let them know what was happening and that I wanted to maintain my account. Chewy.com sent me the most "Beautiful Flowers" for the the loss of my beloved "fur baby". OMG what an awesome group of folks at this company...Thank You Chewy and Christine you will never know how much this meant too me and my family. Sincerely, Daphne Rice Baron's Mom (Rest Peacefully my Rockstar)

Every company should take some customer service notes from this company. Very polite on the phone. I called at 10 pm to fix my order before it was shipped. There was some mix up because I sent a cancellation email and then called to get it fixed. They took the extra effort to find my vets fax number to get my prescription approved as quickly as possible. So the next morning they reponded to my email cancelling the order. My fault, I should have called first. They fixed my order and they understood my issue quickly. I will be buying my cat food from here on out.