Chewy.comReviews of chewy.com

I was very excited to find the food I need for my dog on chewy.com, as all local stores are out of it. But my order--which was scheduled to arrive on Tuesday was returned to Fed Ex again and again for an address error. I called chewy on Thursday, explained the issue and they simply looked at the same tracking online that I could see. I ended up having to drive out and meet the Fed Ex truck on Friday because it wasn't going to deliver again. Disappointing.

Cats love the the canned food, but several cans were dented! The delivery was fast but packing was poor.

I love the product and the price is right, HOWEVER (yep I'm yelling) I will never use Chewy again because they use Fedex service for delivery - which has the worst Ground service available.

My first oder with your company. Everything was excellent re ordering. However, when the 2 boxes of The Honest Kitchen plus one 16 oz of doggie treats arrived, the treats were broken up and the bottom of both the box of treats as well as the innter clear bag the treats were supposed to be sealed in....were open. I had cornmeal like crumbs all over the kitchen floor and had a mess as it just flinged everywhere. Solution? Cushion each box of product with bubble wrap or cram wads of packing paper in and around all the open space in the shipping carton so the product don't get a chance to bang each other to become damaged. I won't be ordering from you again.

Advertised 15% off. Needed to click on ad and read in its entirety to realize you had to be set up for monthly delivery to receive discount. Ad was very misleading and deceptive.

I ordered Advantix for large dogs 12 month supply and received the small dogs size. I let the package sit and didn't check it until it was too late to refund. My bad. If I order from them again, I'll check the package quickly.

The product is good and it arrived quickly. However I did not get the 15% discount that was advertised on the website. The email ad said 15% off and on the webpage, there was a banner at the top that said 15% off. When I did an online chat with customer service she said to get that I had to agree to sign up for a shipment plan, which is where they decide when it's time for you to reorder, then charge you and ship it, unless you call in and cancel it. Rather tricky and deceiving in my book. We argued back and forth about it for some time, but the best she could do was give me a discount on my next order. Probably only if I sign up for a shipment plan!!! Who knows if I'll ever order from them again?

The website says most people receive their order in 1-2 days because they use FedEx. Guess what, they sipped FedEx home which takes 7 days from the east coast to the west coast. Food will not get to me in time. I call that MISLEADING ADVERTISING. They lose all my future business!