Chewy.comReviews of chewy.com

Have ordered stuff thrice in the last 2 months. Have always received orders within 3 days no matter how late it the day you order. Yesterday I ordered something and today it is already shipped. I called to change the shipping and they were super helpful!!!!! 24X7 customer service... excellent products at 1/3rd of the price you get in stores delivered. Doesn't get better than this.

Honest, ethical and caring company. I can honestly say that I have never been happier with a company like I am with Chewy. Their super low prices, lighting fast shipping and of course, superb customer service! Have compelled me to write this review, If you're a pet owner please give them a try, you will not be disappointed! I have placed several orders with them and every one has been delivered within 48 hours, the prices are unmatched in comparison to the pet stores around my area. The orders have arrived correctly and every time I have contacted customer service I have been left feeling refreshed with their sincerely caring and polite customer service. I had to make a return for kitten food and was refunded immediately, the agent was kind and asked my kittens name and offered several other recommendations. I will be a Chewy customer for life. Thank you to everyone that makes part of such a wonderful team.

Chewy company excellent customer services. I purchased their products. Some time shipped to me and lost one or water bowl no holder. When I called them. They are very quickly shipping to you back. I loves order Chewy products and when I needed. They are shipping too fast and in the 1-2 days. price is low and having discount. Happy with this company. Confidence guarantees .

Fantastic company. Customer service picks up after a few rings and are pleasant and very helpful. Best way to but dog food. Free shipping over $49 and very reliable. Autoship is a good way to save money off the cost.

I bought a $40 box of puppy things from Chewy, because I had planned on getting a puppy. Life happened, and I could no longer see the puppy thing happening in the near future. Over a month after my purchase, I reached out to customer service, worried they wouldn't accept my return. BOY WAS I WRONG! Best customer service I've ever received - not only did they fulfill my wishes, but I spent the remainder of the day with a FAT SMILE on my face because people are GOOD! So what did they do that was so great? After asking Dave if I could return my box, he told me that my card would be refunded fully within the next few days. He proceeded to ask me to donate the box to a local shelter rather than sending the box back to them. I thanked him, and the first thing I did after work was go to a shelter with my puppy box. I left the box there, and the shelter volunteers were beaming with joy. People are good, especially Chewy people :) I will surely be doing business with them when I finally get a puppy!

I just received my first shipment of dog food today. On top of only paying about $38 for a 30 pound bag of Blue Buffalo which would normally cost me about $50 in the store, it comes directly to my door. When I arrived home I brought my box inside and set it down, only for my daughter to tell me that there were ants on the box. I open the box and there had been a hole in the bag. Some of the dog food had fallen out into the box from what looked like clean cut from a knife. I will note that I am not one to get upset easily, I understand that things happened. So I decided just to call and see if this was a normal complaint. The 800 number is Place directly on the dog food bag so I didn't even really have to search for a number to call. When I called the phone ring twice and an actual person answered the phone, in which I was not ready for. I assumed I would at least have to press 1 for English. The gentleman that answered the phone was Super polite and not only heard what I had to say but apologized and insisted on sending me a Brand New Bag. I didn't call to complain, I wasn't upset when I was on the phone, I was only calling to see if this was a normal complaint. For them to go out of the way to try and fix the situation at hand was really refreshing. I've already received an email saying my free bag will be here in a couple days. I will absolutely be recommending all of my animal owning friends to use chewy.com.

I recently realized that a nylabone that I ordered never came in my large order. I chatted with one of the associates, Jasmine, who let me know she was sending a replacement. It took less than 5 minutes. I was already super impressed with Chewy's quick shipping time, great rates and quality products - their customer service was awesome!

I trust them with the high quality, fast delivery and prompt personalized customer service when it comes to my cat. They're the best in the business and I can't say enough good things about them!!!