Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Laura S.
Been buying from Chewy.com since December 2016, and have been thoroughly impressed with the selection, pricing, and shipping. Now, I can add customer service to that list. No machines, no foreign language, no waiting, and no "third degree" interrogation. Money was refunded promptly and the return disposition was handled so ethically, that we are extremely touched. We certainly recommend doing business with Chewy.com!
R T.
This company really cares!! I've been ordering from Chewy for years- my cat's medicated food was less expensive & delivery is more convenient than going to the vet. My cat just got put on a new medicated diet, but I had just ordered 2 cases of his old food. Chewy not only refunded my money, but said that instead of shipping it back, they would rather me donate the food to a local shelter. I'm very impressed! I also love that they send hand-written Christmas cards to my cat every year :) great company!
Suzanne
We have been using chewy for years and they have always been amazing but this last experience put them over the top!! Some of our soft dog food cans came damaged, we called and chewy without hesistate replaced the case and shipped it that day! We will never use another company and keep spreading the word that chewy is the best ! Thank you Chewy!
cljayjay
I got a coupon in the mail so I ordered my dogs food through them because it was cheaper than Petco and I didn't have to lug that big bag home myself it was delivered to my door. But the really cool part is that I called to cancel my auto ship because my dog just passed away and not only was the lady on the phone super sweet to me she also refunded my purchase because my pup passed away and couldn't eat it. Talk about great customer service! Also I got connected on my first ring when I called. No waiting!
Lexie K. S.
Well there's a lot to say, Chewy.com is easy, cheap, and a pleasure to shop at. My orders have always come between 1-3 days after ordering and I've even received a hand written note just checking up on Dozer (my dog) and I and what we purchased in the past. It is the BEST place to get anything for your pets, even if they require special diets like grain free, vegetarian, gluten free (the list goes on) Chewy.com probably has it name brand and cheaper than anywhere else! Dozer and I are extremely happy with this company and will always purchase from Chewy.
Laura
After 2 years of doing business with Chewy.com, they are perhaps the alltime best customer service experience we have had consistently in all of our endeavors! They are reliable, competitively priced, and eager to work out any issues that may arise! We are extremely satisfied customers and encourage pet owners to use this amazing company!
Sid M.
I was hesitant to use chewy.com when a friend recommended the company after the stores in my city quit selling my dog's specialized food. I have to honestly say that I was not at all expecting what I received. It was easy to sign up, super easy to set up my auto-ship and I receive everything within 2 days via Fed-Ex. I never have to stress about whether or not the food is fresh or whether or not it will arrive in time. The quality of her food is better than when I was buying it locally (stale about 1/2 the time). I moved and wanted my shipment to arrive sooner than usual and made the mistake of clicking "ship now" before I double-checked the address. I was mortified when I saw the address on the next screen saying my order was processed. I jumped on chat and within just a few minutes they had my order pulled up and the address corrected! Being an agoraphobic, I don't know how I ever got along without chewy.com!
Kelly Ratzman C.
I couldn’t believe my eyes yesterday when flowers were delivered to the door. What surprised me even more was that they were from Nicole at Chewy.com – the place where we ordered Lucy’s food and flea control online. I just had an order shipped last week not knowing we would be losing her. Not only did they credit me back for my purchase but they sent this bouquet of flowers. I am beyond touched and will continue to be a loyal Chewy customer. We have taken the items shipped and donated them to the Humane Society.
