Chewy.comReviews of chewy.com

Chewy is AMAZING! I have three dogs, one being a puppy. My puppy will not eat dry food so I have to give her wet food. I had ordered a new kind of food for her and it didnt agree with her. It just made her stomach swell and get hard... So I called Chewy to see if I could return it and get something else. They refunded me my money and told me to donate the food to a shelter. I thought that was so sweet. Well I forgot to cancel my auto ship and I had changed the food I fed my dogs due to the previous brand having a lot of recalls. I switched to natures recipe.. My dogs LOVE it! I called Chewy again to see if I could return the food because I had a box of the old brand dog food and the wet food that my puppy can't eat. The packaged box is still unopened. They refunded my money and still told me to donate the food. How amazing! Thank you Chewy for being an awesome company!

We do a lot of online shopping and I can say without a doubt working with Chewey is an incredibly satisfying experience. Their phones are answered 24/7. If something is not right, they issue an immediate credit. Rather than doing a return or exchange, they ask you to donate the food or product to a local ASPCA or rescue center. What a concept. Excellent selection at excellent prices and unbelievable customer service. 100%+++

Chewy is Awesome!! I use Chewy for almost everything! The free shipping over $50 is great and fast. I recently returned items that I got multiple of and they were fast and polite. They even asked me to send in pictures of my dogs so they can post on social media. I have never been disappointed with a Chewy product and I know that if someday I get a product I am not satisfied with, they will take care of the problem!

Incredible customer service! So easy to work with and very generous return policy. They have all returned items sent to an animal shelter... very impressive!

I have been a customer of Chewy for several years now. I have only dealt with customer service twice in that time. Once was the shipers fault, the other was mine. In both instances, Chewy.com customer service took care of everything for me, even at their expense. I will remain a Chewy customer for years to come!

I purchased a wewe pad from chewy and purchased a puppy at shake a paw in lynbrook not to get morbid but puppy died died due to a shake a paw not taking care of this puppy who started with kennel cough then phenomena then parvo.I called chewy to tell them why i was returning what i purchased and they were very understanding.They told me to donate what we purchased.A few days later a beautiful vase with flowers were sent to my house with a very person note how chewy was sorry what happened to my puppy.Chewy went above and beyond to make me feel like they cared what had happened.I would from here on out highly recommend and only use there service for any pet i ever purchase or buy any of there products.They really cared about my heart break and i will never forget that.Thank you chewy for being so careing and having the best product anyone can purchace.

I love this site! My cat needs a special vet food and it's almost 35% cheaper on Chewy than at my vet's office. I also get my Fresh Step kitty-litter from this site too! It's wonderful! I have everything shipped right to my door; it's free shipping, and I get an additional 20% off because I'm signed up with their auto-shipping once a month. They send me a notification in my email when my next shipment of cat food and kitty-litter is coming and I can fiddle with the date if it's too soon or if I need it sooner. And I get the 42 pound kitty-litter so not having to carry if from the store, to my car, from my car, to my house is wonderful! Recommend this site for everyone!

I have never wrote reviews before but I had too for Chewy.com. I'm totally impressed with the chewy.com morals and ethics. They truely care for the animals!! I mistakenly ordered the wrong stuff and they refunded me the money, placed a new order and had me donate the items I incorrectly placed to the animal shelter. I was totally impressed. I'm sure dogs at the pound loved the treats and the soft toy. Thank you Chewy.com!!! You got my business for sure and will be your loyal customer.