Chewy.comReviews of chewy.com

I have placed a couple of orders from chewy.com. They have come through quickly, I was emailed correct shipping info immediately and everything in the package was prestine. But what I really want to say is that their customer service team is amazing. The first order I placed, they sent me a hand written note thanking me for placing my order and to call with any questions. I naively signed up for an auto shipment for cat litter that was set to be shipped monthly. Turns out one cat doesn't need 26 pounds of cat litter every month, and when I forgot about it and my card was charged, I called at 6 AM eastern time and they refunded me immediately even though it was my mistake. A few days later the refund came and it was missing the shipping cost; so I called again at 11 PM and they picked up with a friendly voice, perfect english, and we're so kind. We blamed it on the computers and the nice guy refunded me immediately. We had a quick chat and the poor guy has to go to the office in Florida at 11 at night for his customer service role. Everyone working there deserves a raise for their tremendous efforts and utter kindness and quality to customers. I would never hesitate to order from chewy and would recommend it to anyone.

I ordered food and flea treatment for my pets. I was told the items were delivered on Wednesday and it is now Thursday. I looked all around my house and my neighbor's house and didn't find anything. I called the customer service line for Chewy.com and was very surprised to talk to a real person and not be routed through a phone system. The gentleman was very pleasant and apologetic. He is sending a replacement shipment. Shopping with Chewy.com has been so easy. They treat customers right.

Top notch! Great prices, fast shipping and wonderful customer service!! I received a package last week that was missing one small item. The package was clearly damaged so I'm sure it must have fallen out during transit, but Chewy sent out the replacement quickly and I couldn't be happier. This is the first time I've purchased from Chewy and I plan to buy all of my pet supplies from them from now on!

I would like to show my appreciation for Chewy.com. My sweet dog Molly passed away over the weekend, when I called Chewy.com to cancel her auto order for her special food and told them why, the refunded me my last order even though I told them I had already used 1/2 the food. They didn't care, they were sincerely sorry for my loss. What a great company.

They always have better prices then stores and other online pet websites. When there's a problem or I have a question they get back to me IMMEDIATELY, I've made prob 10 orders from them so far ALL GREAT, everything arrive exactly what I wanted. My dog was just diagnosed with diabetes and i have to buy special prescription dog food. Doctor gave me a prescription card, when i saw Chewy was almost have the price of a store and lower than other sites it was perfect! They have to call the doctor to get the okay to ship and I emailed to see if I could email the prescription card, 10 mins later I got an email saying they already got confirmation from the doctor so there's no need to email the prescription!!!! I've been a happy customer for almost a year now, I'm getting whatever I can from chewy for all my current and future pets to come! Def order here, I always tell my friends to order here :))) I also find it cute when they send hand written post cards in the mail to thank you for ordering to wish my pet well. Its always a personal note, not some pre made note every person gets with your name added to the end :)

Chewy has always been a great company. Their prices on our dog's prescription foods were better than anywhere else, and their autoship option was really easy to adjust when we weren't quite ready for our next shipment. We recently lost our 17 year old lab, and we were blown away by their compassion when we called to cancel the order. Not only did they refund the box that had just shipped, but when the order could not be stopped, they requested that we donate her specialized renal formula food to the animal shelter. I would recommend them to any pet owner without hesitation.

I just finished talking with a customer service representative with Chewy.com. This has always been my go to place for my dog's food. My dog developed a problem with his food as we neared the end of the box and I asked to return the box I had just received. They said no problem and would credit my account for the full amount. I asked how to return the new box and I was told to please donate it to a shelter/pet rescue. That is caring. I will always use their excellent service!

Order a lot from Chewy, fantastic customer service. This past week I ordered a bag of bird food and it had 2 small holes, they sent me a free bag then that bag had a hole and they sent a 3rd bag. I wasn't looking for another free bag but wanted them to know they need to rethink the packing. Today they credited back the money I had paid for the first bag I had purchased. I highly recommend them.