Chewy.comReviews of chewy.com

Fantastic customer service!! Item purchased did not fit when it arrived. It was too tight, even though we measured and followed fitting guidelines. They immediately credited it, ordered the larger size and waived the shipping! Then they told me to donate the one tht didn't fit to a shelter, rather than send back! I was blown away! Keep up the excellent service. Will definitely purchase from them again and recommend to others!

Chewy has gone above and beyond! Once, apparently the courier damaged the box to the extent that the contents were damaged, and before it got to us, they already had a replacement order processed to be delivered within two days. Most recently, I opened one of the boxes from a delivery to find that the wet food cans had busted and that the litter container had split open, which I assume is more the USPS's fault than Chewy's. I had taken pictures to send them in case, and they didn't need to see them and without any additional questions processed a replacement with an extra free case of food and it was delivered within two days. Seriously, this company is fantastic and I recommend it to ALL pet owners. (They also usually have the best prices!)

I have been using Chewy.com for about 4 months. Prior to this I was a dedicated customer of Centinela Feed in Pasadena. One day I just felt the cashier/assistant manager was condescending in the mannner he spoke, so I decided to try Chewy. Last month I ordered diapers for my elderly dog, unfortunately my dog passed away and I called to cancel the order. I spoke with Amber who inquired on my cancellation and I explained the situation. She was very kind and concerned and asked about my pets and how we were doing. She explained how all employees are pet lovers and many have pets. I immediately asked to speak with her supervisor and gave her an excellent review. On Saturday I received a condolence card. That was truly unexpected. It was personalized with each of my pets names. I am amazing that they document our pets names on their database. In addition to the card a flower arrangement arrived yesterday. I will always be grateful for the kindness and sincerity from Chewy.com and their amazing team. I am and will continue as a loyal customer. I can't thank them enough!

We've been using Chewy.com for approximately 6 months now and I can't say enough how happy we are with not only the ease of using their website and prices, but also with their customer service!

I absolutely love this company. The people that you talk with are the nicest and best in the business. Thank you for such great service.

I never go out of my way to review a company until Chewy. I LOVE Chewy! Before signing up I would have to run around town searching for my two cats' brands of foods. It was so time consuming and frustrating. Now, I do nothing! I'm on the auto plan, food is shipped right on time. If I want to make changes I can. Chewy lets you know when they are shipping and allows you to make any changes you want. I see they are advertising on tv now. Good for them! What a fabulous company!!!

There was a little mixup with one of my packages, and let me tell you words cannot express how sweet and helpful they were. My dog food didn't make it to my house (was FedEx's fault) and my girl was on her last bowl, and they didn't hesitate to send me another bag through OVERNIGHT shipping, it was here by the morning. I 100% recommend this website, I will be using them from now on!

I accidentally ordered the wrong dosage of flea medicine for my small dog and Chewy..com helped me right the wrong quickly and with no monetary loss. I will always tell everyone I know that Chewy is #1!!