Chewy.comReviews of chewy.com

If I could give them 10 stars, I would. Unbelievably quick service, awesome customer service, and great prices. I would recommend this company to anyone!

Excellent customer service! Our dog passed away a week or so ago. We called up Chewy.com to discontinue our food order. Not only did they cancel but they reimbursed us for the box that had arrived the day after our dog passed and told us to donate the food to a shelter. If that wasn't enough, we received flowers for the death of our pup from them! These people are genuine animal lovers and a great company to support! We have already recommended many people to them!

Great Company, Incredible Customer Service!! I used to order special diet food for my dog who had diabetes. Shipments were always on time and no problems with any orders. My beautiful dog Charlie recently passed. I called Chewy.com to ask them to please stop "auto ship" and the reason. A few days later I received a hand written card from "Sam G" expressing deepest condolences and just a beautiful, heart-felt message. I received two cards, one from Charlie's vet and another from Charlie's specialist and Sam G's card was so much more warmer. Sam G. never met my Charlie but took the time to write some words that really comforted my daughter and me in our time of need. Thank you Sam G!!! It is so wonderful to know that kind people like you still exist and care. Thank you and God bless.

I can't say enough good things about chewy.com! Everything I order comes very quickly & the return policy is such, I don't know how they make money! I started ordering from chewy.com when I lived out in the country & it was so convenient, I continue now that I live in the city.

We have been buying our dog food for only six months from chewy. Last time we placed our order, Kyla asked if the dog food was for Blitzen and Gunner.. They always recognize our pets by name! But when we let them know the food was only for Gunner because our 11 year old german shepherd had passed away just days before, Kyla offered her condolences and the very next day flowers arrived at our home from the chewy family!! This is beyond customer service, this is a caring company that operates with compassion. We will always buy from Chewy! Customers for LIFE!! Thank you so much to Kyla and the Chewy Family we truly appreciate your thoughtfulness. We love your products and service!

yes it's true. Chewy was bought out by PetSmart, not of the greatest reviews itself for the last several months or couple of years, Yet the magic is Chewy has remained and feels like an independent company... A family business.... They absolutely deliver... Customer, product and singular attention to one's beloved animal. Nuff said

So I rarely take the time to write reviews, but felt this was worth my time. My niece got a new puppy a few weeks ago, and I sent her a care package filled with a variety of puppy things. As everyone knows puppies don't always know what they like, so there were a number of items she never opened. I called Chewy to issue a return, and to my surprise they issued me a full refund for the items we did not use and asked that we donate to a local shelter. I was so impressed and more than happy to....so refreshing that a company does good today. You usually get such a tough time to return anything. So 5 stars Chewy and I will certainly order from them again !!!!!

So far I have used them twice and have had a great experience both times. I received my packages on the 3rd day after order placed. My kitten absolutely loves the toys and tree house we bought. My recent order had an issue with litter bag being riped upon receipt, I called and the customer service rep was very pleasant and professional and put in a replacement, was the easiest call ever made. Will definitely continue to use them.