Chewy.comReviews of chewy.com

This is the best mail order pet food company I have ever dealt with. The prices are fair and their customer service is beyond compare. Even when I had to cancel my account due to the death of my pet, they sent a personal sympathy email and flowers!!! They were so very thoughtful.

Chewy's Customer Service is a model for all companies. If you have any questions or issues, they are responsive and get back to you right away. If they happen to be out of what you ordered, they will call you to help select a replacement then send it to you for free. I have received a card at Christmas, a postcard when we first signed up, Chewy makes you feel like you know and trust them.

I NEVER post reviews. But for Chewy.com, I have to... I have been a customer for several years for our 11 year old Boxer that recently passed. The same day we had to put him to sleep, we received our auto-ship right on time, just 2 days or less. It has been 5 weeks and we have decided to get a puppy so I chatted with CHEWY and asked about a exchange. What they did next really surprised me. A FULL refund and told me to donate the 2 bags we had, a retail value of $90. Two days later they sent us a condolence card with roses for the loss of our pet. When a company goes out of there way, they are due a review. signed: Joe - A customer for life!

Honestly, this is THE MOST AMAZING company you will EVER deal with in your lifetime, sounds excessive but i assure you it's true. Not only have they refunded my money anytime there is the slightest issue with any product, including of your dog chews thru a toy that's supposed to be tough BUT,I receive my orders in one to two days max. But the thing that stands out the MOST about Chewy is the STELLAR PERSONAL customer service, they send a CARD when my pet is sick and they SENT ME A HAND PAINTED PORTRAIT OF MY DOG just because!!!.. You name me another company who does this?! INCREDIBLE! The lowest prices on any website or store, receipt of order in one to two days (always ships Fed Ex) and PERSONAL, COMPASSIONATE CUSTOMER SERVICE, if you're not shopping with chewy you're missing out.

I have been using the auto delivery for Chewy for 6 months. Recently I had a change in my credit card and my auto delivery was suspended. I contacted Chewy and a service rep, Jazmin, explained to me what happened, immediately shipped my order which arrived the next day, and refunded me $10 for the food I had to purchase at the grocery store. THIS IS THE WAY A COMPANY SHOULD OPERATE. I am very impressed with Chewy and will continue to be a customer and recommend this company.

For the first time ordering from Chewy I received the wrong dog food. Just wanted to give cudos to them for their customer service. They refunded the price of the large bag of food. Said donate the wrong food and also refunded me the price of a small bag of food to tide my big boys over until the correct food arrives. Nice to see a company the believes in customer service. Thank you Chewy!

They have the most amazing customer service and I had been getting my dogs food on autoship. She recently crossed the rainbow bridge and when I contacted them to return her food they refunded not only the full bag but the open one and asked that I donate to a rescue or shelter instead of returning it. Then two days later I come home to a bouquet of flowers and a hand written note because she passed. I have never been so happy with a company in my life!

Great prices, great selection, and basically a form of Amazon just for your pets' needs. Best part is customer service. I typo'd on an order and had an entirely wrong address. Called the number on the confirmation email and was greeted by a person, an actual person, and in less than 2 minutes. Better yet it was a Sunday and they STILL fixed MY error. I love them, and they will always have my business.