Chewy.comReviews of chewy.com

Unbelievably friendly, no hassle service. Placed an order, but unfortunately our pet passed away before we used any of the items. Not only did they refund our order, but instead of returning it suggested we donate it to a rescue or shelter. I am so impressed, only wished I had used them years before now.

I have been ordering from Chewy.com for months now. Their prices are so much better than the stores, I even get my cat's prescription food from them, they made that super easy to set up. I called them, supplied my vet's and pet's information with them, they contacted my vet and had the prescription faxed to them. I didn't have to do anything. Easy as can be. Now my family is using them as well for their pet food needs. Their prices are fantastic, their delivery is super fast, pleased with the selection of products they carry. There was a single issue with delivery of food once and they were so fast to rectify it and solved the problem asap. Excellent customer service. Excellent! Love this pet supply store.

Chewy.com is a fantastic company. Delivery was always quick within 2 days. Our dog was on a prescription diet and mediation and Chewy delivered! On our recent loss of our beloved dog Roxy, Jasmine at Chewy sent a condolence card and flowers to our home. We had an unopened bag of food and asked to return it. Even though it was a prescription product, Chewy refunded us the money and asked us to donated the product to a shelter. They have been very generous.

I am so impressed by their best customer service. I ordered wrong size of a toy, a huge tire for my medium size dog. I called 9pm, thought it was too late to call but someone actually answered phone after one ring. Wow~ I told him I want to return the toy and get smaller size. He was very friendly and humble. He said they will refund my money but no need to return the toy. Just give it to some dog shelter. What an amazing company. I actually want to give 100 stars for how they sharing their warm heart. Totally trust worthy ppl. I hope all other company learn business like that. Thank you chewy~

This company does business right! We ordered a soft crate and a play pen. One arrived in one day (free shipping) and the other in two days. The soft crate was broken and they asked that I donate it and sent me a new one free of charge. We decided we didn't need the pen and instead of having me send it back, they asked that I donate it to a shelter! Amazing! They definitely didn't make any money off of me for this order. I love that they would rather donate items then ask for them back. I'm in awe. I'll be giving them all of my pet need business!

I highly recommend Chewy.com. The convenience of getting pet supplies shipped directly to my home is great. I use the autoship option, which is super user friendly. They send you reminders if a shipment is coming up, in case you want to change the date or the order. I always receive my orders lightening fast, and when I have needed assistance, their customer service has been quick and friendly. I had a bag break open during delivery (this is not a common occurrence) and the Chewy.com representative immediately sent out a replacement and asked that I donate the extra food to an animal rescue organization. Top notch.

Great customer service, fast shipping, and good prices!

I have the best experience with chewy.com. I would recommend them to any pet lovers