Chewy.comReviews of chewy.com

Sent me the wrong items. When I callled they said they would replace them at no charge because they already had the money I had paid for the wrong. Well they not only charged me again but they added another $10.00 to my account. I have been taken and I will never do business with them again. I never received anything for my money.

My sister got a cat for her birthday, so I decided to give her a gift certificate from Chewy.com. After processing an acct and providing all information, I was able to order an e-gift certificate to be sent to her email acct on her birthday. Following checkout, I saw that they charged my credit card, but my sister never got the gift. I then found a note in my email asking me to respond with a confirmation for “Security reasons”. I responded confirming that I had recieved the email and made the order and ask what more I needed to get my gift email sent. They then bombarded me with information requests by email regarding my mailing addresses and names of my own pets claiming they needed them for security. I had already provided most of the info when signing up, so responded that they already had the info. The emails also had links to sign into my acct, which when clicked, got flagged as dangerous by Mcafee anti-virus. They continued to demand more personal information and when I refused, they claimed to be sending my Oder to their security department and it would take 48hrs for them to make a decision. So I canceled my order and my acct, and purchased a gift card from Petsmart.

I've been ordering from Chewy for years. One of the latest items I ordered was quite disappointing-a wood box toy with holes that four toys are supposed to be inside. When it came the toys were packaged separate and dropped right in, so you cat owners know, that means the cats pulled the toys right out and ran off. Now the box itself just sits empty unless I get up a thousand times to put the toys back in. For the first time I went to leave a poor review to help other cat owners and found the site would not load the review. I tried positive reviews on other items to see if it was an issue with the site and they all were accepted. The only explanation is that Chewy is doing what a lot of businesses are doing now, and that is to "curate" the reviews by not allowing bad ones to load. That fact, and the fact they use FedX for their carrier who delays, damages, and misdirects a good portion of my orders is making me lose my desire to keep doing business with this company. Going to Petsmart instead.

My dog’s prescription medication from Chewy is part of an autoship order scheduled for every 3 months. This month I got an email saying it shipped on July 7 out of Phoenix and it was expected to arrive by July 10. On July 10 I checked the tracking and found that it had been “misdirected” and arrived in Denver (I’m in Oregon). From Denver it travelled through deserts in the scorching heat to Reno and to Vancouver WA on July 13. It finally was out for delivery, but I did not accept delivery. I’ve called Chewy customer service twice over the past week and explained I would not give this to my dog because it’s very likely gone bad because it should not be exposed to heat for prolonged periods. Both times I was told a replacement would be overnighted to me. Each time, a replacement was not shipped at all. I went to my vet today to pick up the medication for my boy. Will never use Chewy for medications for my pets again. Hopefully they will reimburse me for the unusable medication that was returned to them.

My vet sent in a script for Miritaz for my sick cat. Chewy sat on it for two days, and when I called they said there was an issue with the instructions which clearly was on the script, because I have a copy. Then they tried to back pedal on everything. Will never use them again.

I have used Chewy for years and have never really had an issue. I would have also recommended them to others in the past. If your pet is healthy and can eat alternatives to out of stock options, you can probably use Chewy without issue. That is not my situation anymore. My cat has IBS/Lymphoma and requires a prescription food that I have set on autoship from Chewy. On a whim, I decided to check on the food today despite the email from a few days ago asking me to review my upcoming autoship order. Nothing seemed awry in the email. I was shocked to see that the prescription food is out of stock. My cat gets really sick vomiting 6-7 times a day when not on this food. Chewy gave me no notice. The only reason I found out about it being out of stock is I manually checked on the food. So now I am less than 2 days ahead of the autoship scrambling to find food so my pet isn't sick. Chewy may be convenient but it is now unreliable. I cannot recommend them to people who need prescriptions of any sort. I also feel like their lack of communication is awful particularly when the well being of animals is involved. They clearly do not care enough about pets needing prescription diets to be in better communication about getting low in stock.

Chewy, I am writing to express my disappointment with you. When you send out a message stating that you’re preparing to send out an order, it should be accurate. Misleading your customers is detrimental to your business and can be detrimental to the health of the patient. If there are difficulties in getting approval, please communicate this to your customers instead of remaining silent. I am quite disappointed with the service I received and hope that you will improve your communication and service standards moving forward.

Does not ship orders in 1-3 days as advertised. Avoid company if you cannot wait forever for your order.