Chewy.comReviews of chewy.com

Chewy has fair prices and great customer Service BUT they use Fed ex and because of that I canceled my autoship as last few packages deliver to wrong address and i had to go get them as seniors who houses they went to could not pick up package to bring to my home. Sorry Chewy enough is enough with your choice of delivery services.

I love chewy and its people. But they deliver through FedEx ground and that is broken. Package left in rain ten feet from front porch, package missing 15 miles away for many days. Package left in side yard and I caught the thief as he picked it up. Today. I got wrong package. Truck was 1/8 miles away for away wife and still no package . Delivery was to be by 145pm. It’s now 630 and no time listed on FedEx app. Rep told me by 8pm tonight. Prices for same products are on Amazon. Time may be right to switch unacceptable.

Great shipping speed and customer service but dear gawd their prices are high. I thought I was buying a 3 pack of my dog’s flea medicine but it was only ONE pill. Argh…Going with pet vM to see if I can save some money.

I’ve been a loyal customer of chewy for over 10 years. I’ve praised their customer service and loved the convenience of their autoship. Unfortunately, they will only ship with fedex. This wasn’t a problem until recently when fedex decided to leave my packages by the curb instead of my front door (the curb is down the hill from our house and we have a large circular driveway. No other carrier has ever left packages at the curb). I contacted chewy and they initially filed a complaint on my behalf with FedEx. When the same thing happened again (this time FedEx dumped a heavy package on top of my flowering plants by the curb) they just essentially told me there was nothing they could do about it. I cancelled my four autoships and will limit myself to companies that do not use FedEx. I hate to part ways with chewy, but it’s just not worth the hassle.

Chewy itself is fantastic, good deals, there are often coupon codes, and their customer service is genuinely incredible. The reason for only three stars is because of their shipping. They use fedex, who has suddenly decided they have issues with delivering to apartment buildings. In the past this was not an issue, but now they have started holding packages hostage for days on end, claiming my address is wrong (it isn't), saying I need to be home to accept the package- despite me... being home to accept the package, and despite me providing clear directions multiple times along with contact info for any issues. For what it's worth, Chewy has provided a partial refund so I can go buy a small bag of dog food so my dog does not starve while Fedex tries their best to avoid delivering my parcel. I sincerely wish I could continue to use Chewy- I think it is fantastic- but Fedex makes it impossible. It's such a shame.

I remember when you could visit Chewy and buy what you needed without CONSTANTLY being pushed over and over to sign up for auto ship. Every other click pushed me to use something I don’t need.

I have been using Chewy since they first started. CS is okay but the delivery has gone down hill and bad. I am on an auto ship for my dogs food. I rec. and email letting me know my case of food was shipped. Two days later, no update.Chatted with a CS person, they said that there"was a glitch in the system" and that "they would refund me and reorder". Well, I got no refund and the order I recieved a few days later was the WRONG FOOD. Called back (now not having any more food for my dog) and CS said they would refund my whole amount ($55) and investigate and make sure it does not happen when the new order is put through. (a saw no new order pending in my account after the phone call) I ordered three boxes of the food from Amazon and its coming tomorrow (at $8 a box).... in hopes that Chewy gets their act together. Horrible... CS is very nice... but the warehouse is not too bright. UPDATE: I called them later that night and spoke to a nice young lady. She saw NO notes from the previous call, placed my order, free of charge and actually reached out to the warehouse manager to make sure that he checks the order before it goes out to make sure it was correct.

*******I was contacted by a pharmacist from Chewy who apologized for the slow delivery of the medication I needed and said they were refunding 50% of the medication’s cost because they care about customer service and my experience was not up to their standards. I have always used AutoShip with Chewy, which has been great. Recently, my 17-year-old cat was diagnosed with a thyroid problem and she did not do well on the pills I got from my vet due to gastric issues. My vet authorized transdermal thyroid medicine from Chewy and they spent 2 to 3 days online saying they were working on the order. They advertise DELIVERY of prescription medications in 2 to 3 days. My cat desperately needs that medication and it has been over a week and I still don’t have it yet. In the meantime, my cat is throwing up, drinking tons of water, and very uncomfortable. I did some research to see where the pharmacy is and was shocked to find that although I live in California, their compounding pharmacy is in Kentucky. It’s false advertising to say that prescriptions are delivered in 2 to 3 days when in reality it is a week via FedEx. How do I even know what temperature variations the medication has been through and how effective it will be after such a long delay? Customer Service has always been phenomenal from Chewy, but I have to rethink ordering from the pharmacy.